Part-Time Usher — Create Memorable Live Events

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 26,000 - 28,000; Part time

Job summary

MSG Entertainment Holdings, LLC is seeking an Usher at the Beacon Theatre in New York. This part-time, event-driven role involves greeting guests, guiding them to their seats, and assisting with crowd management during live events.

The position requires strong communication and customer service skills, physical ability to stand, walk, and work outdoors in variable weather, including nights and holidays. Training will cover venue policies and safety protocols.

Qualifications

• Strong communication, customer service and problem-solving skills.
• Aid guests with disabilities by providing wheelchair escorts and partnering with the Disabled Services group as necessary.
• Must be comfortable with heights.

Responsibilities

• Check tear or scan guest’s tickets.
• Welcome guests to the event, provide guest service and answer questions as requested.
• Check aisles prior to the house open to ensure cleanliness of aisles and seating areas.
• Provide information to guests and answer questions regarding the Venue facility.
• Be a problem solver with guests incidents.
• Ensure that the rules and regulations of Beacon Theatre are being adhered to.
• Rotate to various positions, assisting other departments within a shift, including private events.
• Carry and display handheld signs to support crowd management and event operations.
• End-of-night seat checks inspecting chairs for damage, cleanliness, and safety.
• Provide exceptional experiences for our guests, partners, and team members, including appearance and presentation guidelines on-site.

Skills

Communication

Customer service

Problem-solving

Job description

MSG Entertainment Holdings, LLC is seeking an Usher at the Beacon Theatre in New York. This part-time, event-driven role involves greeting guests, guiding them to their seats, and assisting with crowd management during live events.

The position requires strong communication and customer service skills, physical ability to stand, walk, and work outdoors in variable weather, including nights and holidays. Training will cover venue policies and safety protocols.