Event Experience Associate — Usher & Ticketing

AEG Presents; New York (NY); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Benefits eligible (ACA qualification)

Job summary

AEG Presents is seeking an Usher/Ticket Taker in New York to provide exceptional guest service at events, greet attendees, assist with seating, and scan tickets. The role involves directing guests and addressing issues with a calm, professional attitude.

Responsibilities include helping guests with directions, maintaining ADA-accessible accommodations, and ensuring entry points remain secure and orderly throughout events.

Qualifications

• A minimum education level of High School Diploma or its equivalency.
• A minimum of 0–1 years of related work experience.
• Able to work efficiently in a fast‑paced environment.
• Exemplify a strong commitment and willingness to provide excellent customer service.
• Maintain a neat, clean, and professional appearance.
• Possess strong interpersonal and communication skills.
• Sound judgement; able to make sound decisions.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other building staff, clients, guests, supervisors, and corporate staff on important information.
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm and attentive demeanor when rectifying issues with guests.
• Check and scan guest tickets upon entry to the facility/venue or section; review tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

Skills

Customer service

Interpersonal & communication

Sound judgement

Professional appearance

Fast-paced environment

Evenings/weekends availability

Education

High School Diploma

Job description

AEG Presents is seeking an Usher/Ticket Taker in New York to provide exceptional guest service at events, greet attendees, assist with seating, and scan tickets. The role involves directing guests and addressing issues with a calm, professional attitude.

Responsibilities include helping guests with directions, maintaining ADA-accessible accommodations, and ensuring entry points remain secure and orderly throughout events.