Part Time Universal Member Service Representative

Jolt-Credit-Union; Monitor Charter Township (MI); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Paid Time Off

401(k) Match

Dependent Care FSA

Employee Assistance

Wellness Program

Training & Growth

Job summary

Jolt Credit Union in Bay City, MI is seeking a Part-Time Member Service Representative to greet members, handle transactions, and advise on banking options that support financial well-being. This role emphasizes friendly service in a fast-paced, community-focused environment.

You will work 24-28 hours weekly, including some Saturdays, with opportunities for growth and incentives. Prior customer service experience and strong communication are valued, along with a positive attitude and teamwork.

Qualifications

• Prior experience in customer service is a must.
• Strong communication skills, both verbal and written.
• High attention to detail and accuracy.
• Confidence, patience, and a positive attitude.
• Ability to occasionally lift up to 50 lbs and stay on your feet during shifts.
• A passion for helping others and being part of a team.

Responsibilities

• Greet members and assist with transactions.
• Promote banking products and services.
• Verify cash in drawer at start and end of shift.
• Process deposits, loan payments, and other transactions.
• Disburse cash and cash checks.
• Handle teller duties and respond to member inquiries.
• Balance branch and assist with ATM operations.
• Protect the credit union from fraud.

Skills

Customer service

Cash handling

Communication

Sales mindset

Attention to detail

Team player

Job description

Description

Join Our Team as a Part-Time Member Service Representative

Location: 915 S Euclid Ave, Bay City MI 48706

Schedule: 24-28 hours/week (Monday through Saturday)

Are you energized by helping others? Do you thrive in a supportive, community-focused environment where every interaction matters? If you’re ready to give it all you’ve got, every day and everywhere, then Jolt Credit Union wants to meet you!

Why Join Jolt?

At Jolt Credit Union, we’re more than just a financial institution – we’re a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you’re part of something bigger.

What We Offer You

• Paid Time Off
• 401(k) with Employer Match
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• Employee Wellness Program with Quarterly Bonus Incentives
• Training, Growth Opportunities, and a Supportive Team Culture

About the Role

As a Part-Time Member Service Rep, you’ll be the face of Jolt for our members – greeting them with a smile, helping them navigate financial transactions, and recommending banking and lending options that improve their financial well-being.

You’ll work between 24-28 hours a week, including some Saturdays from 8:30am-12:30pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment.

Key Responsibilities

• Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"
• Credit union product promotion and recommendations
• Verifying cash in drawer at beginning and end of day
• Processing deposits, loan payments, VISA payments, and other types of payments
• Disbursing account withdrawals and cashing checks
• Process other teller transactions relative to accounts, credit cards, loans, etc.
• Issuing Cashier's checks
• Cashing U.S. Savings Bonds
• Responding to member inquiries (interest rates, account balances, etc.)
• Assisting with balancing branch, vault, ATM, etc.
• Protecting the credit union from fraud

What You Bring to the Team

• Prior experience in customer service is a must (cash handling, teller, or sales experience a bonus!)
• Strong communication skills, both verbal and written
• High attention to detail and a knack for accuracy
• Confidence, patience, and a positive attitude
• Ability to occasionally lift up to 50 lbs and stay on your feet during shifts
• A passion for helping others and being part of a team

We value people who are:

• Energetic
• Motivated
• Empathetic
• Committed to community service

If that sounds like you, you’ll feel right at home here.

Incentives & Growth

We believe great service deserves to be rewarded. You’ll have opportunities to earn referral-based incentives, and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay.