Financial Services Representative

Michigan First Credit Union; Jackson (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Very competitive pay

Low-cost medical, dental, and vision

401(k) matching up to 5%

Tuition reimbursement

Concierge service

Job summary

Michigan First Credit Union seeks a Retail In-Store Financial Service Representative at our Jackson branch, located inside partner stores. You will engage members with a friendly, solution-oriented approach, helping them choose loans, accounts, and savings options.

We value five-star service, teamwork, and a positive attitude. A high school diploma or GED is required; 3+ years in customer-facing roles and financial sales are a plus. Flexible schedule and in-store presence are expected.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to learn products and services quickly.
• Flexible schedule required to cover store hours.
• Willingness to work at multiple in-store locations to meet business needs.
• Strong customer service orientation.

Responsibilities

• Deliver stellar service to credit union members and potential new members.
• Serve as a face for the Michigan First brand with a positive attitude.
• Provide personalized financial solutions including loans and accounts.
• Introduce members to Michigan First perks and benefits.
• Follow through to ensure all details are covered and promises are kept.

Skills

Outgoing

Interpersonal skills

Communication

Team player

Relationship building

Education

High school diploma/GED

Associate’s in business or related field

Job description

Location

This branch is a Retail In-Store branch. These branches are located in Walmart, Meijer, and Kroger stores.

Address

2777 Airport Rd

City

Jackson

Postal Code

49202

Branch Hours

Monday - Friday: 10:00 a.m. - 7:00 p.m
Saturday: 10:00 a.m. - 3:00 p.m.
Sunday: Closed.

Financial Service Representative

We are currently seeking a Financial Services Representative to join us. The person in this position will report to the Branch Manager.

Job Description

Can you start a conversation with anyone? Do you enjoy helping people find the right solution with a smile? If so, we’ve got the perfect position for you at one of our retail in-store locations.

As a Retail In-Store Financial Service Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to provide our members and potential new members with personalized solutions to their financial situations so they can walk out feeling happy, satisfied, and worry-free.

What You’ll Do

• Deliver stellar service to credit union members and potential new members. No slackers here!
• Serve as a face for our brand. Happy, confident, positive - that’s who we are.
• Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to provide unique and personalized financial solutions for our members and potential new members. This means helping them with their loan decisions, showing them how to save money, and figuring what accounts work best for them.
• Introduce potential new members to all the amazing perks of being a Michigan First Credit Union member.
• Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First!

Qualifications

• Outgoing, personable candidates. You must truly love talking to people to work here.
• Professional experience, preferably 3+ years. Have you worked in financial sales or retail? Great! Have you worked in a relationship banker or personal banker role? Even better!
• Customer service, preferably 3+ years. We’re a people’s credit union, and our members deserve the best possible experience.
• You’ll have to be able to learn our products and services thoroughly and quickly. That’s what we’re here for, after all! You’ll need a high school diploma/GED, preferably an Associate’s in business or a related field.
• A flexible schedule. Our in-store locations are open later and on Saturdays to better serve our members.
• We need team players! You must be able to assist at any of our in-store locations to meet business needs.

Who We Are

Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

Michigan First Highlights

• 500+ team members
• 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards

• 2025 Best & Brightest in the Nation
• 2025 Best & Brightest in Metro Detroit
• 2025 Best & Brightest in West Michigan
• 2025 Best Credit Unions to Work For
• 2025 Crain’s Cool Places to Work in southeast Michigan
• 2025 Detroit Free Press Top Workplaces
• 2025 Financial Services Top Workplaces
• 2025 Fall Culture Excellence Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits And Perks Of Joining Our Award-winning Team Include

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.