Full Time Member Service Representative

Jolt-Credit-Union; Carrollton Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

401(k) match

Flexible spending accounts

Employee assistance

Wellness program

Paid time off

Training & growth

Job summary

Jolt Credit Union is seeking a Full-Time Member Service Representative at the State Street Branch in Saginaw, MI. You will greet members, handle daily financial transactions, and recommend products to enhance members' financial well-being.

The role requires strong customer service, cash handling, and attention to detail. Expect a 40-hour week with some Saturday hours and a supportive team environment.

Qualifications

• Previous experience in customer service is preferred.
• Cash handling and teller experience is a plus.
• Strong communication skills, both written and verbal.

Responsibilities

• Greet members and process financial transactions accurately.
• Promote credit union products and services to members.
• Balance cash drawer and process deposits, loan payments, and other transactions.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Team player

Stamina

Education

High School Diploma or GED

Tools

POS system

Banking software

Job description

Join Our Team as a Full-Time Member Service Rep

Location: State Street Branch - Saginaw, MI

Schedule: 40 hours/week (Monday through Saturday)

Are you energized by helping others? Do you thrive in a supportive, community-focused environment where every interaction matters? If you're ready to give it all you've got, every day and everywhere, then Jolt Credit Union wants to meet you!

Why Join Jolt?

At Jolt Credit Union, we're more than just a financial institution – we're a movement. We believe in giving back to our community, building meaningful relationships with our members, and supporting each other as teammates. When you join our team, you're part of something bigger.

What We Offer You

• 4 Competitive Medical Plan Options
• Dental and Vision Insurance
• 401(k) with Employer Match
• Flexible Spending Account(s)
• Employee Assistance Program
• Employee Wellness Program with Quarterly Bonus Incentives
• Training, Growth Opportunities, and a Supportive Team Culture
• Paid Time Off

About the Role

As a Full-Time Teller (Member Service Rep), you'll be the face of Jolt for our members – greeting them with a smile, helping them navigate financial transactions, and recommending products that improve their financial well-being.

Your schedule will be Monday - Friday, including some Saturdays from 8:30am-12:30pm. This role is perfect for someone who loves connecting with people and delivering top-notch service in a fast-paced environment.

Key Responsibilities

• Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"
• Credit union product promotion and recommendations
• Verifying cash in drawer at beginning and end of day
• Processing deposits, loan payments, VISA payments, and other types of payments
• Disbursing account withdrawals and cashing checks
• Process other teller transactions relative to accounts, credit cards, loans, etc.
• Issuing Cashier's checks
• Cashing U.S. Savings Bonds
• Responding to member inquiries (interest rates, account balances, etc.)
• Assisting with balancing branch, vault, ATM, etc.
• Assist members with online & mobile banking.
• Protecting the credit union from fraud.

What You Bring to the Team

• Prior experience in customer service is a must (cash handling, teller, or sales experience preferred)
• Strong communication skills, both verbal and written
• High attention to detail and a knack for accuracy
• Confidence, patience, and a positive attitude
• Ability to occasionally lift up to 50 lbs and stay on your feet during shifts
• A passion for helping others and being part of a team

We value people who are:

• Energetic
• Motivated
• Empathetic
• Committed to community service

If that sounds like you, you'll feel right at home here.

Incentives & Growth

We believe great service deserves to be rewarded. You'll have opportunities to earn referral-based incentives, and we support your growth every step of the way through continuous, in-house education and opportunities to level up in your role with increased pay.