Part-time Travel Relationship Banker - Charleston

South Atlantic Bank; Charleston (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

South Atlantic Bank is seeking a Part Time Retail Teller to provide excellent customer experience across multiple branches in the Charleston market. You will process deposits, cash checks, handle withdrawals, and assist with new account openings while maintaining accuracy, confidentiality, and compliance with bank policies.

The role requires standing duties, travel up to 25% of time, and strong communication in person, by phone, and email.

Qualifications

• High school diploma required; banking/business coursework helpful.
• Two years cash handling and customer service background.
• Familiarity with teller and CSR roles and banking policies; other banking areas are a plus.
• Excellent customer service, problem resolution, and professional image.
• Strong verbal and written communication; comfortable with clients in various settings.
• Ability to balance multiple tasks and work with deadlines.
• Proficient PC skills including Microsoft Office; experience with banking systems is helpful.

Responsibilities

• Travel to multiple branches to provide retail coverage and staffing.
• Accept deposits and loan payments for business and personal accounts.
• Cash checks and process savings withdrawals within authorized limits.
• Handle official checks and cash advances; assist with mail deposits and night depository.
• Open personal and business accounts, maintain client information files.
• Provide consultative sales and promote banking products and services.
• Ensure compliance with bank policies and procedures; protect customer confidentiality.
• Assist customers with changes, reconciliation, or complaints; research issues.

Skills

Cash handling

Customer service

Verbal & written communication

PC skills

Banking systems (Jack Henry)

Education

High school diploma

Banking coursework (helpful)

Tools

Microsoft Office

Jack Henry banking system

Job description

Job Details

Job Location: Calhoun - Charleston, SC 29401
Position Type: Part Time
Education Level: High School
Travel Percentage: Up to 25%
Job Shift: Day
Job Category: Banking

JOB SUMMARY

Performs various retail branch responsibilities to ensure an excellent customer experience is delivered. Provides coverage to multiple branches within a market. Processes customer transactions, receives and disburses cash accurately, maintains a cash drawer and balances daily. Maintains professionalism, efficiency, and accuracy in accordance with federal guidelines and banking policy. Interacts with customers to ensure banking needs are met. Utilizes a consultative sales approach when offering products and services. Assists with new account openings and maintenance of existing accounts. Exercises judgment with moderate supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Travels to multiple branches to provide retail coverage and meet staffing needs
• Accepts business and personal deposits, and loan payments
• Cashes checks and processes savings withdrawals within authorized limits
• Handles other services such as official checks and cash advances
• Processes mail deposits and handles night depository procedures (receiving, processing, and returning customer bags/receipts)
• May process large and complicated deposits for commercial customers
• Balances cash drawer daily with accuracy (maintaining authorized cash limits)
• Proactively and consistently delivers excellent customer service and follows up in a timely manner with customers as needed
• Interacts with other departments in a professional manner
• Always maintains customer confidentiality
• Responds to customer inquiries in person, on the phone and through email and creates positive solutions
• Establishes customer information files and opens personal and business accounts
• Assists customers with any changes, account maintenance issues, reconciliation, or complaints. Researches and resolves any problems.
• Assists customers with ancillary products and services including but not limited to debit cards, online banking, safe deposit box, wire transfer and night depository.
• Provides client onboarding, servicing and deepens and retains client relationships through consultative sales and through the use of the Bank’s Client Relationship Management (CRM) system
• Balances branch cash; prepares CTR forms; confirms bank cameras are functioning daily
• Controls and distributes official checks within the branch
• Demonstrates a professional attitude in actions, dress, and communication
• Shows a willingness to take on new challenges
• Actively participates in branch and other meetings as requested
• Demonstrates willingness to assist co-workers as part of a branch team
• Responsible for compliance within area of responsibility
• Understands, stays up-to-date and follows all bank policies and procedures
• Performs other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent is required; additional banking and/or business coursework is helpful
• Two years cash handling and customer service background
• Understands and is proficient with teller and customer service representative roles and the policies, procedures, and regulations specific to each role; experience in other banking areas is an asset
• Excellent customer service skills, problem resolution and a professional image
• Well-developed verbal and written communication skills and a comfort level speaking with clients in various settings
• Ability to balance tasks associated with various duties
• Highly motivated and goal oriented
• Strong PC skills including Microsoft Office, keyboarding, and calculating; experience with Jack Henry or other banking systems is helpful

AAP/EEO STATEMENT

This statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.