Assistant Branch Manager (Mt. Pleasant)

Coastal States Bank; Mount Pleasant (SC); On-site; USD 55,000 - 80,000; Full time

Job summary

Coastal States Bank is seeking an Assistant Branch Manager I in the Mount Pleasant/Charleston area. The role supports the Branch Manager in daily operations, staff leadership, and delivering client service excellence across retail and business banking.

The ABM I handles loans, documentation, and servicing inquiries, ensuring compliance, accuracy, and a client-first culture. This position emphasizes coaching, scheduling, and branch oversight in the manager's absence.

Qualifications

• Proven ability to deliver client-focused service and resolve issues.
• Strong interpersonal and communication skills.
• Familiarity with banking systems and digital tools.

Responsibilities

• Support branch operations and staff leadership in daily activities.
• Open, maintain, and close accounts (DDA, Savings, Money Market, CDs).
• Process loans (HELOCs, consumer and small business) and related documentation.
• Ensure CTR, BSA/KYC compliance, and proper ID collection.
• Assist with audits, scheduling, coaching, and customer issue resolution.

Skills

Customer service

Leadership

Financial products knowledge

Education

High school diploma or equivalent

Some college preferred

Job description

Job Details: Job Location: Charleston - Mt. Pleasant, SC 29464, Position Type: Full Time, Job Category: Banking, Position Summary:

The Assistant Branch Manager I supports the Branch Manager in daily operations, staff leadership, and client service excellence. This role requires fullproficiencyin all Relationship Banker responsibilities (RB I–III), including advanced knowledge of loan products, payment options, servicing processes, and client guidance throughout the loan lifecycle. In addition toinitiatingand processing loans, the ABM Iensuresaccuratedocumentation,assistswith servicing inquiries, and provides expert support for consumer and business banking needs.

The ABM Ihasexpanded oversight of branch operations, audits, scheduling, staff coaching, and client issue resolution. Acting as the branch’s operational leader in the Branch Manager’s absence, this role ensures compliance, efficiency, and alignment withCSB’s Core Values:Character, Commitment, Service, Trust, and Community.

Position Focus Areas:

Client Experience & Service Excellence

• Uphold CSB Consistent Client Service Standards e.g., greet and acknowledge every clienttimelyboth walk-in and telephone; communicate clear expectations; offer refreshments and ensure the coffee bar is clean and stocked.
• Provide knowledgeable support across all CSB products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.
• Answer all incoming calls by the third ring and providetimelyfollow‑up on unresolved issues.
• Assistclients with opening,maintaining, and closing accounts (DDA, Savings, Money Market, Safe Deposit Boxes).
• Issue, activate, and support debit cards (in-branch printing or ordered by mail); educate clients on digital card management.
• Processaddresschanges across applicable systems andcoordinatewith support teams for special account types (IRA, loan).
• Process Stop payments.
• Place check orders for both Consumer and Business Accounts

Operational Proficiencies

• Oversee and perform teller transactions; balance drawers, ATMs, TCRs, and vault.
• Processcashier’schecks, foreign currency exchange, savings bond redemptions, night drop, and domestic/foreign wires.
• Ensure CTR completion, BSA/KYC compliance, and proper ID/documentation collection.
• Open andmaintainconsumer accounts (DDA, SAV, MMK, CDs); complete maintenance for signers, POA, ownership changes, beneficiaries, and updates.
• Issue and manage debit cards; troubleshoot mobile deposit, Zelle, Bill Pay, and digital banking issues.
• Respond to fraud alerts andassistclients with fraud resolution.
• Open and manage basic and complex business accounts; review and approve documentation.
• Take and process loan applications (HELOCs, smallbusiness); gather and verify documentation.
• IdentifyTreasury Management opportunities and coordinatereferralswith TM officers.
• Conduct outbound calls for client retention and growth.
• Mentor and support RB I–III team members.

Branch Operations & Compliance

• Manage day-to-day branch operations in the absence of the Branch Manager.
• Oversee completion of daily tasks: partner emails, NSF decisions, non-post reviews.
• Ensure completion of monthly, semi-annual, and annual audits.
• Exercise wire approval authority within policy limits.
• Ensure the branchmaintainsstrong operational soundness and audit readiness.

Client Service & Relationship Management

• Resolve escalated client issues and complaints.
• Originateloans,including HELOCs, consumer loans, and small business loans.
• Supports Branch Managerbycollectingloan documentation andanswerclient loan product and life cycle questions.
• Reinforce a culture of client‑first service and operational accuracy.
• Work with the team to deliverclient satisfactionmetrics by instilling ownership and accountability.

Team Leadership & Development

• Supervise branch team members; provide daily guidance and coaching.
• Observe staff performance for growth and training opportunities.
• Use training checklists andproficiencyscorecards to review employee progress.
• Assist Branch Manager with staff performance evaluations.

Staffing & Scheduling

• Collaborate with Branch Manager to create and manage staffing schedules.
• Support market coverage needs byassistingwith staffing at other branches.

Business Development Support

• Distribute andmonitorteam outbound calling assignments.
• Participate in networking, external calling, and community outreach efforts.
• Support Branch Manager in developing and executing branch call plans.

Qualifications: Critical Success Factors:

• Client Focus:Provides exceptional, proactive service to every client.
• Operational Accuracy:Consistentlymaintainsproficiencystandards for balancing, reporting, and compliance.
• Teamwork:Actively contributes to branch success and peer support.
• Adaptability:Manages multiple priorities with professionalism and efficiency.
• Values-Driven:Demonstrates CSB’s Core Values of Character, Commitment, Service, Trust, andCommunity daily.

Preferred Education/Experience/Software:

High school diploma or equivalentrequired; some college preferred. Knowledge of basic math. Minimum of3years of progressive retail banking, cash handling experience, account servicing, HELOC origination and processing, treasury solutions, and business banking is preferred. Proficient with use of technology, including banking systems that includePremier UI, Mantl, Verafin, CheckFree(preferred by notrequired). Strong interpersonal and communication skills are preferred, along with the ability to build trust and serve clients with professionalism.Experience inleading and mentoring peers.Detailoriented with strong organizational and critical thinking skills. Comfort with digital banking tools andabilityto educate clients on their use. Knowledge of a wide range of Microsoft Office software applications is preferred.

Training:

• Responsible for thetimelycompletion of all required compliance training such as BSA, Information Security, and other job specific training as assigned.

BSA Compliance:

• Complies asrequiredwith relevant Bank policies and procedures related to BSA, including capture of required CTR data, capture of data for Monetary Instrument Log, and review of parties against the OFAC list. Promptly informs manager and/or compliance staff of potential suspicious activities.

Additional Requirements:

• The responsibility toacquireandmaintainthe required knowledge of State and Federal Banking regulations and policies. Proficient in operating computers and calculators with accuracy and efficiency. Must have excellent customerrelationskills.

Work Environment/Physical Demands:

Professional regulated office environment with adherence to compliance, security, and operational standards. While performing the duties of this position, the team memberis regularly required tooperatestandard office equipment. The teammember isfrequently required to communicate and perceive. The position is primarily stationary and notsubstantially exposedto adverse environmental conditions and requires sedentary work such as exerting up to ten pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.

*This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions.Duties,responsibilitiesand activities may change at any time with or without notice.This position description does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.