RELATIONSHIP BANKER - PAWLEYS ISLAND

South Atlantic Bank; Pawleys Island (SC); On-site; USD 18,000 - 25,000; Full time

Job summary

South Atlantic Bank is seeking a Teller to perform daily branch operations, including processing deposits and withdrawals, cash handling, and assisting customers with account openings and product information.

The role requires strong customer service skills, accuracy, and adherence to banking policies. A high school diploma is expected, with experience in cash handling and in helping customers across various channels.

Qualifications

• Two years cash handling and customer service background.
• Knowledge of teller and customer service procedures and bank policies.

Responsibilities

• Process customer transactions accurately and efficiently.
• Balance cash drawer daily and maintain cash limits.
• Assist with new account openings and maintenance of existing accounts.
• Provide consultative product information and cross-sell banking services.
• Respond to customer inquiries in person, by phone, and email with professionalism.

Skills

Cash handling

Customer service

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Jack Henry

Microsoft Office

Job description

JOB SUMMARYPerforms various retail branch responsibilities to ensure an excellent customer experience is delivered. Processes customer transactions, receives and disburses cash accurately, maintains a cash drawer and balances daily. Maintains professionalism, efficiency, and accuracy in accordance with federal guidelines and banking policy. Interacts with customers to ensure banking needs are met. Utilizes a consultative sales approach when offering products and services. Assists with new account openings and maintenance of existing accounts. Exercises judgment with moderate supervision.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Accepts business and personal deposits, and loan paymentsCashes checks and processes savings withdrawals within authorized limitsHandles other services such as official checks and cash advancesProcesses mail deposits and handles night depository procedures (receiving, processing, and returning customer bags/receipts)May process large and complicated deposits for commercial customersBalances cash drawer daily with accuracy (maintaining authorized cash limits)Proactively and consistently delivers excellent customer service and follows up in a timely manner with customers as neededInteracts with other departments in a professional mannerAlways maintains customer confidentialityResponds to customer inquiries in person, on the phone and through email and creates positive solutionsEstablishes customer information files and opens personal and business accountsAssists customers with any changes, account maintenance issues, reconciliation, or complaints. Researches and resolves any problems.Assists customers with ancillary products and services including but not limited to debit cards, online banking, safe deposit box, wire transfer and night depository.Provides client onboarding, servicing and deepens and retains client relationships through consultative sales and through the use of the Bank’s Client Relationship Management (CRM) systemBalances branch cash; prepares CTR formsControls and distributes official checks within the branchDemonstrates a professional attitude in actions, dress, and communicationShows a willingness to take on new challengesActively participates in branch and other meetings as requestedDemonstrates willingness to assist co-workers as part of a branch teamResponsible for compliance within area of responsibilityUnderstands, stays up-to-date and follows all bank policies and proceduresPerforms other duties as assignedQUALIFICATIONSHigh school graduate or equivalent required; additional banking and/or business coursework is helpfulTwo years cash handling and customer service backgroundUnderstands and is proficient with teller and customer service representative roles and the policies, procedures, and regulations specific to each role; experience in other banking areas is an assetExcellent customer service skills, problem resolution and a professional imageWell-developed verbal and written communication skills and a comfort level speaking with clients in various settingsAbility to balance tasks associated with various dutiesHighly motivated and goal orientedStrong PC skills including Microsoft Office, keyboarding, and calculating; experience with Jack Henry or other banking systems is helpfulAAP/EEO STATEMENTThis statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.