Travel Relationship Banker - Lowcountry

South Atlantic Bank; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

South Atlantic Bank in Bluffton, SC seeks a Retail Teller to provide accurate cash handling, balance daily, and deliver friendly, consultative service across branches. You will process deposits, withdrawals, loan payments and official checks while maintaining confidentiality.

The role requires excellent communication, problem resolution, and the ability to work with a team to meet staffing needs; you will use standard banking software and procedures to open accounts and assist customers with

Qualifications

• Two years cash handling and customer service background.
• Excellent customer service skills, problem resolution and a professional image.
• Strong PC skills including Microsoft Office and basic banking software.

Responsibilities

• Travels to multiple branches to provide retail coverage and meet staffing needs.
• Accepts deposits, loan payments and items for collection; cashes checks and processes withdrawals.
• Balances cash drawer daily; prepares CTR forms and bank reports as required.
• Assists customers with account maintenance, onboarding and product information; responds to inquiries.

Skills

Cash handling

Customer service

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

JOB SUMMARYPerforms various retail branch responsibilities to ensure smooth operation of the branches and excellent customer services is delivered. Provides coverage to multiple branches within a market. Processes customer transactions, receives and disburses cash accurately, maintains a cash drawer and balances daily. Maintains professionalism, efficiency and accuracy in accordance with federal guidelines and banking policy. Interacts with customers to ensure banking needs are met. Utilizes a consultative sales approach when offering products and services. Enters new account information into the system. Maintains existing accounts. Exercises judgment with moderate supervision.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Travels to multiple branches to provide retail coverage and meet staffing needsAccepts business and personal deposits, loan payments and items for collectionCashes checks and processes savings withdrawals within authorized limitsPrepares appropriate cash in/out or debit/credit tickets for cash transactionsHandles other services such as official checks and cash advancesProcesses mail deposits and handles night depository procedures (receiving, processing, and returning customer bags/receipts)Contacts customer regarding overdrafts and non-sufficient funds (teller item or charge back)May process large and complicated deposits for commercial customersBalances cash drawer daily with accuracy (maintaining authorized cash limits)Proactively and consistently delivers excellent customer service and follows up in a timely manner with customers as neededInteracts with other departments in a professional mannerAlways maintains customer confidentialityResponds to customer inquiries in person, on the phone and through email and creates positive solutionsEstablishes customer information files and opens personal and business accountsAssists customers with any changes, account maintenance issues, reconciliation or complaints. Researches and resolves any problems.Assists customers with ancillary products and services including but not limited to debit cards, online banking, direct deposit, safe deposit box, wire transfer and night depository.Provides client onboarding, servicing and deepens and retains client relationships through consultative salesPrepares daily, monthly and quarterly reports according to established scheduleBalances branch cash; prepares CTR forms; confirms bank cameras are functioning dailyEnsures teller drawers are counted and audited monthlyReceives and sends currency to/from Federal Reserve or designated currency-handling end point accurately; keeps optimum cash on hand; maintains cash limitsControls and distributes official checks within the branchDemonstrates a professional attitude in actions, dress and communicationShows a willingness to take on new challengesActively participates in branch and other meetings as requestedDemonstrates willingness to assist co-workers as part of a branch teamResponsible for compliance within area of responsibilityUnderstands, stays up-to-date and follows all bank policies and proceduresMay perform other duties as needed as requested by Branch Manager and retail staffQUALIFICATIONSHigh school graduate or equivalent with good knowledge of math calculations is required; additional banking and/or business coursework is helpfulTwo years cash handling and customer service backgroundUnderstands and is proficient with teller and customer service representative roles and the policies, procedures and regulations specific to each role; experience in other banking areas is an assetExcellent customer service skills, problem resolution and a professional imageWell-developed verbal and written communication skills and a comfort level speaking with clients in various settingsAbility to balance tasks associated with various dutiesHighly motivated and goal orientedStrong PC skills including Microsoft Office, keyboarding and calculating; experience with Jack Henry or other banking systems is helpfulAAP/EEO STATEMENTThis statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.