Part- Time Testing Proctor

Tyler Junior College; McKinney (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Tyler Junior College in McKinney, TX is seeking a Test Proctor to provide secure and professional testing services to students and the community. The role requires interaction with students, staff, and faculty in a busy testing environment.

Hours are varied with evenings and Saturday shifts. Candidates should be able to work in a fast-paced setting, lift and move testing materials as needed, and maintain confidentiality of all student information.

Qualifications

• Requires strong customer service principles and the ability to interact with diverse populations.
• Must maintain confidentiality of student/test candidate information.
• Ability to monitor and enforce testing policies and procedures.
• Comfort with handling testing technology and basic troubleshooting.

Responsibilities

• Administer a variety of exams and testing options offered by TJC Testing Services.
• Enforce testing policies firmly and courteously.
• Monitor testing sessions for students and community members.
• Return completed tests to instructors.
• Maintain cleanliness of testing rooms and support spaces.
• Perform other related duties as required.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Confidentiality

Calm under pressure

Multitasking

Team player

Dependable

Flexibility

Education

High school diploma or GED

Associates degree or higher

Proctor experience

Technology troubleshooting

Job description

Reporting to the Manager and the Director Academic Advising, Veteran/Military, and Testing Services

the Test Proctor will assist in providing professional, consistent and secure testing services to TJC students, as well as to individuals in the community. In order to provide an efficient and courteous work environment, the Test Proctor must be able work and interact well with students, staff and faculty. The hours for this position are varied. The Test Proctor will need to be flexible and able to work evening and Saturday shifts.

Primary Responsibilities

• Administer a variety of exams, including Accuplacer TSI, Accuplacer ATB, Bennett, Pearson VUE, ACT WorkKeys, TCEQ, SFFMA, TCFP, TEAS, HESI, RN Assessments, and other exams options that become part of services offered by TJC Testing Services.
• Enforce testing policies and procedures firmly but courteously.
• Monitor students and community member's testing sessions.
• Returning completed academic tests to instructors.
• Maintain the cleanliness of the testing rooms.
• Perform other related duties as required.

Competencies

Knowledge, Skills, And Abilities

• Knowledge of customer service principles
• Demonstrate excellent interpersonal skills
• Excellent customer service skills.
• Effective communication skills with diverse populations
• Must be detail oriented and possess good organizational skills
• Ability to maintain confidentiality in all student/test candidate matters.
• Able to stay calm in all instances.
• Ability to work in a busy environment and manage multiple tasks simultaneously
• Ability to be a team player
• Dependable and accountable within areas of responsibilities
• Ability to work a flexible schedule

Required

• High school diploma or GED

Preferred

• Associates degree or higher
• Experience working in a community college or university environment
• Proctor experience
• Ability to troubleshoot technology issues

Physical Requirements And/Or Working Conditions

• High volume, variable work demands and deadlines impose strain on routine basis or considerable stress intermittently, or regular direct contact with distressed individuals within the work environment and/or exposure to demands and pressures from persons other than immediate supervisor.

Effort & Exertion

• Must be able to lift at least 25lbs and stand for up to an hour or more as needed.
• Must be able to easily navigate testing areas to administer exams and serve test takers.
• Moderate: moderate physical exertion required by intermittent periods of frequent walking or standing.

Work Schedule

• Mostly routine first or second shift hours, occasional overtime, nights and weekends. Will be expected to work occasionally on Saturday and evening shift.

GENERAL EXPECTATIONS

• May have contact - in person, by email, or by phone - with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Perform other duties as assigned.
• The position description is not inclusive of all responsibilities and expectations and may be amended with or without prior notice.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.