Exam Proctor

Tyler Junior College; Tyler (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Tyler Junior College seeks a part-time Test Proctor to provide professional, consistent, and secure testing services to students. The role requires interaction with students, staff, and faculty in a busy environment, with varied hours, including evenings and occasional Saturdays.

Up to 18 hours per week, with duties such as enforcing policies, monitoring tests, and assisting with exam startup. Ideal candidates will have excellent customer service, strong communication, confidentiality, and the

Qualifications

• High School Diploma or equivalent is required.
• Associate’s Degree in Education or related field preferred.
• Experience in higher education and proctoring is preferred.
• Ability to troubleshoot technology issues.

Responsibilities

• Enforce testing policies and procedures firmly but courteously.
• Monitor students' testing sessions.
• Assist students with exam startup procedures and ensure access to exams.
• Contact professor if cheating is suspected or observed.
• Troubleshoot technology issues during absences by contacting appropriate staff.
• Maintain cleanliness of testing rooms.
• Perform other related duties as required.

Skills

Customer service

Interpersonal skills

Communication

Detail-oriented

Organizational skills

Confidentiality

Calm under pressure

Multitasking

Flexible schedule

Education

High School Diploma

Associate’s Degree preferred

Job description

The Proctor will assist in providing professional, consistent, and secure testing services to TJC students. In order to provide an efficient and courteous work environment, the Proctor must be able to work and interact well with students, staff, and faculty. The hours for this position are varied. The hours for this position are varied. The Test Proctor will need to be flexible and able to work evening and Saturday shifts on occasion.

This is a part-time position and can work up to 18 hours per week.

ESSENTIAL FUNCTIONS AND DUTIES

• Enforce testing policies and procedures firmly but courteously.
• Monitor students' testing sessions.
• Assist students with exam startup procedures and ensure successful access to the exams.
• Contact the professor if a student suspected of or caught cheating during the Manager’s or Office Coordinator’s absence
• Troubleshoot technology issues during the Manager’s or Office Coordinator’s absence by contacting OTS, Distance Education, or the professor.
• Maintain the cleanliness of the testing rooms.
• Perform other related duties as required.

COMPETENCIES

Knowledge, Skills, and Abilities

• Knowledge of customer service principles
• Demonstrate excellent interpersonal skills
• Excellent customer service skills.
• Effective communication skills with diverse populations
• Must be detail-oriented and possess good organizational skills
• Ability to maintain confidentiality in all student/test candidate matters.
• Able to stay calm in all instances.
• Ability to work in a busy environment and manage multiple tasks simultaneously
• Ability to be a team player
• Dependable and accountable within areas of responsibilities
• Ability to work a flexible schedule

SUPERVISORY RESPONSIBILITIES

No direct supervision

Work Environment

Work may be required outside of normal business hours and is primarily conducted in an indoor setting.

Physical Demands

• Must be able to lift at least 25lbs and stand for up to an hour or more as needed.
• Must be able to easily navigate testing areas to administer exams and serve test takers.
• Moderate: moderate physical exertion required by intermittent periods of frequent walking or standing

Travel Required

No

If travel is required, candidate must have and maintain a current valid Texas driver’s license and an acceptable driving record.

Required Education

High School Diploma or equivalent

Preferred Education

Associate’s Degree in Education or a related field

Preferred Experience

• Experience working in higher education
• Proctor Experience
• Ability to troubleshoot technology issues

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above, including essential tasks requiring specific physical demands.