Part-Time Test Center Proctor & Customer Service

Pearson; Sacramento, Northern (CA, KY); Hybrid; USD 22,000 - 30,000; Part time

Job summary

Pearson is hiring a part-time Test Administrator in Sacramento, CA to provide secure exam delivery and strong customer service in a calm, professional environment.

The role supports candidates with check-ins, ID verification, and exam process explanations while proctoring and addressing technical issues. It also includes light housekeeping and flexible scheduling to cover shifts across weekdays and weekends.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
• Must be able to sit for long periods of time and also escort candidates to and from testing room.
• Must be able to bend, stoop and lift up to 20 lbs. with reasonable accommodation.
• Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

Responsibilities

• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.
• Other duties as assigned.

Skills

Customer service

Flexible scheduling

Attention to detail

Communication

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Pearson is hiring a part-time Test Administrator in Sacramento, CA to provide secure exam delivery and strong customer service in a calm, professional environment.

The role supports candidates with check-ins, ID verification, and exam process explanations while proctoring and addressing technical issues. It also includes light housekeeping and flexible scheduling to cover shifts across weekdays and weekends.