Part-time Temporary Public Services Assistant - Westland Area Library

Southwest Public Libraries

Columbus (OH)

On-site

USD 17,000 - 25,000

Part time

2 days ago

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Job summary

Southwest Public Libraries seeks a Part-time Temporary Public Services Assistant for Westland Area Library in Columbus, OH. The role entails 20 hours per week for nine months, providing high-quality customer service and assisting patrons with library resources and programs.

You will guide users to print/electronic resources, perform interlibrary loan tasks, help with e-content, and support shelving and materials processing while maintaining a welcoming, confidential environment.

Qualifications

Experience with Microsoft Office suite and Google applications.
Ability to learn and use library-related technology.
Excellent verbal and written communication skills.
Ability to work independently in an environment subject to continuous interruptions.
Ability to alpha-numerically sort and organize library materials.
Commitment to cultural humility in serving diverse populations.
Desire to uphold library professional standards and the library’s mission and strategic plan.

Responsibilities

Provide customer service to patrons in person, by telephone and by e-mail.
Guide users in print and electronic resources including online databases, websites, downloadable materials and the online catalog.
Promote the effective use of information resources through instruction.
Carry out interlibrary loan process, maintaining necessary records and communication.
Assist with shelving and processing materials.
Recommend materials based on patrons’ interests using available tools and resources.
Troubleshoot minor computer problems with patrons.
Assist patrons with e-content and library related apps.
Interact with patrons in a professional, courteous, and tactful manner.
Maintain confidentiality and uses appropriate judgement in handling information and records.
Assist patrons of all ages and backgrounds with a complete range of library services.
Performs other duties as assigned.

Skills

MS Office

Google Apps

Communication skills

Learn library tech

Independent work

Sorting & organizing

Cultural humility

Library standards

Job description

Part-time Temporary Public Services Assistant - Westland Area Library

The Temporary Public Services Assistant is scheduled 20 hours a week, based on library needs for a nine-month duration. The successful candidate will be an enthusiastic, self-motivated, adaptive individual who communicates well with team members and patrons. The Temporary Public Services Assistant provides consistent, high quality customer service across all public service desks.

Proactively provides customer service to patrons in person, by telephone and by e-mail
Guides users in the use of print and electronic resources including online databases, websites, downloadable materials and the use of the online catalog
Promotes the effective use of information resources through instruction
Carries out interlibrary loan process, maintaining necessary records and communication
Ability to assist with shelving and processing materials
Recommends materials based on patrons’ interests using available tools and resources
Troubleshoots minor computer problems with patrons
Assists patrons with e-content and library related apps
Interacts with patrons in a professional, courteous, and tactful manner
Maintains confidentiality and uses appropriate judgement in handling information and records
Assists patrons of all ages and backgrounds with a complete range of library services
Performs other duties as assigned

Physical Demands:

Ability to remain stationary for long periods of time at service desks
Ability to move about inside the library between service points to access equipment, shelves, materials, etc.
Ability to push carts and lift materials and equipment weighing up to 30 lbs.
Regularly positions self to reach upper and lower shelves while handling items weighing up to 10 lbs.
Regularly reads text on paper, from a screen, and from items sitting on shelves
Ability to follow oral and/or written instructions
Ability to complete repetitive tasks

Minimum Qualifications:

Experience with Microsoft Office suite and Google applications
Ability to learn and use the library related technology
Excellent verbal and written communication skills
Ability to work independently in an environment subject to continuous interruptions
Ability to alpha-numerically sort and organize library materials
Commitment to cultural humility in serving diverse populations
Desire to uphold library professional standards and the library’s mission and strategic plan

Grove City Library

3959 Broadway
Grove City, OH 43123
(614)-875-6716

Hours