Adult Services Assistant

Bartholomew County Public Library; Columbus (IN); On-site; USD 22,000 - 35,000; Part time

Job summary

Bartholomew County Public Library in Columbus, IN, is seeking an Adult Services Assistant to join as a part-time team member. The role requires some evening and weekend availability and involves helping patrons with digital resources, locating and checking out books and materials, and using printers and copiers.

You will assist with holds, interlibrary loan requests, curbside pickup, and basic technology questions while delivering friendly, responsive service in a community library setting.

Qualifications

• High school diploma or equivalent required.
• Previous library or customer service experience preferred.
• Knowledge of library resources is a plus.

Responsibilities

• Check in and check out library materials for patrons.
• Answer phone calls and transfer them to the appropriate departments.
• Deliver items to patrons through the curbside pickup service.
• Sort materials for shelving, mending, and inspection.
• Shelve materials and perform shelf reading as needed.
• Use the library’s online catalog to help patrons locate items.
• Assist patrons with public computers and basic technology questions.
• Support patrons with printing, copying, scanning, and faxing.
• Place holds and submit interlibrary loan requests for patrons.
• Assist with opening and closing procedures as needed.
• Support collection development activities as assigned.
• Perform other duties as assigned.

Skills

Customer Service

Teamwork

Communications

Adaptability

Image

Technical

Education

High school diploma or equivalent

Tools

Library catalog systems

Printers and copiers

Multi-line phones

Job description

Job Details

Job Location: Columbus, IN 47201

Position Type: Part Time

Job Shift: Any

Position Title: Adult Services Assistant

Supervisor’s Title: Adult Services Manager

FLSA Status: Part Time, Hourly, position will require some evening and weekend availability

Job Classification & Pay Range: Library Assistant I, $16.00 to $25.50 per hour, beginning at or near bottom of range

Purpose

To provide welcoming customer service to library patrons, duties include assisting with digital resources, locating and checking out books and other library materials, using the printer and copier, sending faxes, registering for library programs and room bookings, assisting with placing holds and interlibrary loan requests, answering questions about library services and resources, and performing other customer service tasks as needed.

Essential Functions and Responsibilities

• Check in and check out library materials for patrons
• Answer phone calls and transfer them to the appropriate departments
• Deliver items to patrons through the curbside pickup service
• Sort materials for shelving, mending, and inspection
• Shelve materials and perform shelf reading as needed
• Use the library’s online catalog to help patrons locate items
• Assist patrons with public computers and basic technology questions
• Support patrons with printing, copying, scanning, and faxing
• Place holds and submit interlibrary loan requests for patrons
• Assist with opening and closing procedures as needed
• Support collection development activities as assigned
• Perform other duties as assigned

QualificationsEducation and/or Experience

• High school diploma or equivalent required
• Previous library experience or customer service experience in combination with knowledge of libraries preferred

Knowledge, Skills, and Abilities

Customer Service: Friendly and hospitable treatment of all library patrons, striving to make patrons feel welcome and find the resources they need

Teamwork: Able to establish and maintain effective working relationships with fellow staff members

Communications and Media: Able to communicate proficiently in spoken and written English, via email, phone, and in-person

Adaptability: Demonstrates resilience in adapting to changes in work routines and expectations

Image: Presents a professional image in appearance and demeanor

Technical: Capable of using computers, multi-line phones, printers and copiers, and quickly mastering the necessary software and apps for library operations

Physical Demands

• Push and pull carts of library materials
• Lift boxes of library materials weighing approximately 30 pounds
• Walk and stand for extended periods of time, up to two hours at a time
• Use hands and fingers to operate computers and phones
• Grab repeatedly with hands to move items from one location to another
• Communicate verbally