Part-Time Teller: World-Class Customer Service

ChoiceOne Financial Services, Inc.; Michigan; On-site; USD 17,000 - 22,000; Part time

Job summary

ChoiceOne Financial Services, Inc. is seeking a Part-Time Teller (Non-Exempt - Grade Level 1) to be the face of ChoiceOne Bank and deliver world-class customer service.

You will handle transactions accurately and efficiently, helping customers with banking needs and guiding referrals to bankers. Responsibilities include following bank policies, balancing daily activity, meeting sales goals, and staying informed about banking products and technology.

Qualifications

• Written and Oral Communication - Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders.
• Technical Skills - Assess your strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; share expertise with others.
• Quality - Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
• Quantity - Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly and accurately.
• Adaptability - Adapts to changes in the work environment; manage competing demands; able to deal with change, delays, or unexpected events.
• Attendance / Punctuality - Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointment on time.
• Flexibility / Dependability - is able to be flexible and adapt to changing schedules; follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to reaching goals; completes tasks on times or notifies appropriate person with an alternate plan.
• Initiative - Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Responsibilities

• Perform and follow the Banks policies, procedures, and customer service standards
• Operate teller window in accordance with bank policy, balancing daily
• Meet and exceed teller sale/referral goals
• Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
• Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
• Develop relationships with clients and ensure customers' awareness of services offered. Recognize clients' needs and make referrals to bankers.
• Perform other miscellaneous duties, including night deposits, ATM balancing and service, re-ordering and stocking supplies, answering phones, and other duties that may be required from time to time.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.

Skills

Cash handling

Customer service

Written & verbal communication

Attention to detail

Adaptability

Punctuality

Dependability

Initiative

Education

High School or GED

Job description

ChoiceOne Financial Services, Inc. is seeking a Part-Time Teller (Non-Exempt - Grade Level 1) to be the face of ChoiceOne Bank and deliver world-class customer service.

You will handle transactions accurately and efficiently, helping customers with banking needs and guiding referrals to bankers. Responsibilities include following bank policies, balancing daily activity, meeting sales goals, and staying informed about banking products and technology.