Part-Time Teller: Service, Cash & Referrals

Citi; San Mateo (CA); In loco; USD 42.000 - 52.000; Part-time

Vantaggi offerti da questo lavoro

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Paid holidays

Descrizione del lavoro

The Teller is an entry-level position at Citi in San Mateo, CA, responsible for assisting with branch activities and delivering day-to-day client services. You will handle transactions and manage cash while helping the branch generate revenue through appropriate solutions for clients.

Learn Citi's digital and self-service options, follow bank policies and controls, and ensure secure, accurate service while building trust with customers and team collaboration.

Competenze

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Mansioni

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conoscenze

Sales experience

Customer service

Money handling

Problem solving

Teamwork

Formazione

High school diploma

Descrizione del lavoro

The Teller is an entry-level position at Citi in San Mateo, CA, responsible for assisting with branch activities and delivering day-to-day client services. You will handle transactions and manage cash while helping the branch generate revenue through appropriate solutions for clients.

Learn Citi's digital and self-service options, follow bank policies and controls, and ensure secure, accurate service while building trust with customers and team collaboration.