Branch Client Services Specialist

Citigroup Inc.; Los Angeles (CA); On-site; USD 42,000 - 49,000; Part time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability保险

Wellness programs

Paid time off

Job summary

Citigroup Inc. is seeking a part-time Teller in San Pedro, CA to support daily branch operations, handle client transactions, and provide friendly, efficient service.

You will manage cash, assist with deposits and vault, and spot referral opportunities for Citi products while guiding customers to digital self-service options.

The role requires high accuracy, adherence to policies, and a focus on delivering an exceptional client experience that helps the branch generate revenue.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior and measured by metrics.
• Appropriately assess risk when business decisions are made and escalate/report control issues with transparency.

Skills

Customer service

Sales experience

Money handling

Problem solving

Communication

Teamwork

Education

High School diploma or equivalent

Job description

Citigroup Inc. is seeking a part-time Teller in San Pedro, CA to support daily branch operations, handle client transactions, and provide friendly, efficient service.

You will manage cash, assist with deposits and vault, and spot referral opportunities for Citi products while guiding customers to digital self-service options.

The role requires high accuracy, adherence to policies, and a focus on delivering an exceptional client experience that helps the branch generate revenue.