Technical Support Specialist

Dynamic Campus; Mount Vernon (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Cornell College in Mount Vernon, IA seeks a Technical Support Specialist to deliver end-user IT support across networks, email, and classroom tech. You will troubleshoot hardware/software, manage tickets, and assist student workers while coordinating with network and system admins.

The role requires a 2-year IT degree, strong customer service, and the ability to lift equipment. Hours 8–5, Monday–Friday, with some variation.

Qualifications

• Associate degree in Information Technology (minimum).
• Knowledgeable in Windows 11, Microsoft Office, hardware/software troubleshooting, Active Directory, printers/print server, and Microsoft Outlook.
• Basic experience with network equipment and troubleshooting is a plus.
• Ability to adjust work schedule & lift up to 50 lbs.
• Strong communication and problem-solving skills.

Responsibilities

• Software installation and upgrades, troubleshooting, image deployment, and patch maintenance.
• Maintain documentation for hardware and software inventory.
• Troubleshoot computer hardware/software with users.
• Assist with supported audio-visual equipment and peripherals.
• Process and update service tickets in the centralized system.
• Collaborate with network and system admins on IT projects.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Education

Associate degree in Information Technology

Tools

Windows 11

Microsoft Office

Active Directory

Printers & Print server

Networking basics

Job description

Technical Support Specialist | Cornell College | Mount Vernon, IA

At our partner institution at Cornell College, the Technical Support Specialist will be service focused and possess excellent customer service skills. They must provide exceptional end‑user support for Technology Services which include network access, e‑mail systems, computer and classroom technology, and supported hardware and software applications. The Technical Support Specialist will provide technical computer support that ensures all systems are functional. Provide high‑quality customer service including effectively listening and communication skills to ensure understanding of the end‑user’s inquiry; keep current with hardware systems and applications used on campus; work on cross‑functional IT projects; participate in testing system upgrades and new applications; supervise various duties performed by student workers. Administer, configure, troubleshoot, properly recycle and maintain client desktops, laptops, and audio‑visual equipment. Provide support to Student Workers. In addition, the Technical Support Specialist requires collaborative work with the network and system administrators to ensure IT services are functioning effectively.

Hours of operation: Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.

Duties and Responsibilities

• Software installation and upgrades, software troubleshooting, image deployment, and patch maintenance.
• Maintain and develop documentation relative to hardware and software inventory.
• Work with users to analyze, troubleshoot, and repair computer hardware and software.
• Assist users with the use of supported hardware, software and peripherals.
• Assist users with the use of supported audio‑visual equipment, e.g., projectors and conferencing equipment.
• Assist with projects and maintenance.
• Provide support for printer and copier related issues.
• Attend and actively participate in regular team meetings.
• Review, input, and update service tickets from the centralized ticketing system.
• Knowledge of troubleshooting procedures and good analytical skills.
• Proficient in all skills, policies, procedures and protocol required to complete assigned tasks.
• Keep abreast of industry technologies to enhance technical skills.
• Maintain a professional attitude and provide excellent customer service at all times, to include maintaining a good work ethic and assisting team members when needed.
• Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Other duties as assigned.

Requirements

• Minimum Associates degree in Information Technology.
• Knowledgeable in Windows 11, Microsoft Office, Hardware and Software troubleshooting techniques, Knowledge of Active Directory, Printers and Print server and Microsoft Outlook are preferred skills.
• Basic experience with network equipment and troubleshooting is a plus.
• Ability to adjust work schedule to business needs
• Must be able to lift 50 lbs. as need to move equipment across the campus environment
• Must be able to sit long periods at a time and or stand long periods at a time
• Ability to absorb and retain information quickly.
• Ability to present information in a user‑friendly language.
• Self‑motivated and directed.
• Ability to effectively prioritize and execute tasks.
• Ability to communicate effectively orally and in writing to internal and external groups of various levels of responsibility.

Dynamic Campus Core Values

BE A:

• Servant Leader
• Team Player
• Accountable
• Act with the highest integrity
• Provide excellent customer service
• Find solutions not problems