Part-Time Tech Lab Associate, Academic Success Center

Washtenaw Community College,; Ann Arbor (MI); On-site; USD 20,000 - 29,000; Part time

Job summary

Washtenaw Community College is hiring a Part time Academic Success Center Lab Associate – Support Staff to assist with technology tools, guide students in using software and college resources, and maintain detailed records of transactions. The role supports both on‑campus and remote services for students.

The ideal candidate has a high school diploma or GED with 2–5 years of experience, strong customer service and communication skills, and a readiness to learn new tools.

Qualifications

• High School diploma or GED equivalent and 2–5 years relevant work experience.
• Significant preference for an Associated Degree or equivalent credit hours in related field.

Responsibilities

• Assist with technology tools and help users navigate the Academic Success Center and college resources.
• Provide instruction on equipment and software (laptops, PCs, Macs, hotspots, printers, copiers).
• Maintain accurate records of activities and technology borrowing.
• Respond to questions via email, phone, and in person; refer to Disability Services or Advising as needed.
• Attend meetings and participate in student outreach and workshops.

Skills

Attention to detail

Customer-service experience

Communication skills

Time management

Privacy and confidentiality

Problem-solving

Interpersonal skills

Adaptability

Learning new technology

Education

Associated Degree or equivalent credit hours in related field

Tools

MS Office Suite

G Suite

Adobe Creative Suite

Canvas

Zoom

Job description

Washtenaw Community College is hiring a Part time Academic Success Center Lab Associate – Support Staff to assist with technology tools, guide students in using software and college resources, and maintain detailed records of transactions. The role supports both on‑campus and remote services for students.

The ideal candidate has a high school diploma or GED with 2–5 years of experience, strong customer service and communication skills, and a readiness to learn new tools.