Part Time Taxi Starter

Transdev; Windsor (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A transportation services company in Windsor, Connecticut is looking for an individual to provide customer service at the airport. Responsibilities include greeting passengers, dispatching taxicabs, and facilitating transactions. Candidates should possess a high school diploma or GED, with two years of customer service experience preferred. Strong interpersonal and communication skills are essential, along with the ability to handle various tasks under pressure. Flexible working hours are required, making this a dynamic role in a busy environment.

Qualifications

• Two years of customer service or basic office experience preferred.
• Pleasant telephone voice and manner.
• Ability to interact professionally with diverse groups.

Responsibilities

• Greet passengers and provide information at the airport.
• Dispatch taxicabs and provide directions to customers.
• Facilitate and oversee transactions.

Skills

Customer service skills

Interpersonal skills

Strong verbal communication

Ability to work under pressure

Ability to handle multiple tasks

Education

High school diploma or GED

Job description

Key Responsibilities

• Greets each passenger and provides information such as fare costs, average length of time to destination, etc. at curbside at the airport.
• Dispatch taxicabs in response to telephone requests for service or walkup service and provides customers with directions and answers to their general questions.
• Maintains operation maps, contacts drivers of assigned sector by radio or telephone to relay requests for service, and the log calls relayed to each driver and addresses of patrons.
• Facilitates transactions among all related parties to include overseeing the transaction type (credit cards, cash, vouchers, and coupons); making sure that the proper method of payment is assigned to each customer’s transaction.
• Loads and unloads luggage and other baggage for the customer.
• Provides wheelchair assistance to customers.
• Ensures compliance with all Airport rules and regulations and Transdev’s standard operating procedures.
• Other duties as assigned.

Qualifications

• High school diploma or GED required
• Two years of customer service or basic office experience preferred
• Proven interpersonal skills dealing with the public required
• Pleasant telephone voice/manner
• Strong verbal communication and listening skills are required
• Ability to interact professionally and in a friendly manner with internal customers on all levels and be able to work well with diverse groups
• Ability to deal patiently and in a friendly manner with external customer problems and complaints and remain courteous when faced with difficult or angry customers
• Ability to work various shifts or flexible work schedules
• Ability to handle multiple tasks and work well under pressure

Physical Requirements

• 90% of work is accomplished indoors and in air conditioned or well-ventilated facilities
• 10% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations
• Frequently stands and walks; ability to stand for up to three hours; walk for long distances and on possible slipped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to assist passengers and lift or handle baggage weighing up to 50 lbs. without assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication
• Exposure to heavy traffic areas while performing the duties of the job
• Exposure to considerable amounts of dust, vehicle fumes and noise

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drug-Free Workplace

Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future, and must successfully pass a pre-employment drug screen.