Part-Time Studio Hospitality & Community Builder

SoulCycle Inc.; Philadelphia (Philadelphia County); On-site; USD 14,000 - 19,000; Part time

Job summary

SoulCycle is seeking part-time Studio Crew to deliver the SoulCycle experience with hospitality, community, and top-tier service at our Philadelphia studio. You will connect with riders, maintain studio standards, and support instructors while upholding the brand values.

Availability: at least 3 days per week (20 hours total) with one weekend day, plus eligibility for peak holiday shifts. This role emphasizes guest care, teamwork, and operational excellence.

Qualifications

• A love of the SoulCycle brand.
• An innate love for taking care of humans
• Customer service experience
• The ability to prioritize and multi-task within a fast-paced environment
• An openness to receiving and delivering feedback
• A natural inclination to complete tasks and perform duties without direction
• A keen eye for detail

Responsibilities

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality
• Build community with riders so that you can anticipate their wants and needs
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome
• Provide support to instructors for class check-in
• Be willing and able to assist in all first aid situations
• Actively participate in studio-specific challenges aimed at driving paid rides and hospitality
• Upsell class packs, renewal memberships, retail, shoes, and water
• Drive studio goals through intentional selling
• Maintain product knowledge for retail operations
• Assist Studio Management with daily tasks and projects
• Support with training and coaching new hires
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie
• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
• Studio cleaning and prepping (bikes, weights, floors, mirrors)
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)

Skills

Customer service

Multi-tasking

Attention to detail

Team player

Job description

SoulCycle is seeking part-time Studio Crew to deliver the SoulCycle experience with hospitality, community, and top-tier service at our Philadelphia studio. You will connect with riders, maintain studio standards, and support instructors while upholding the brand values.

Availability: at least 3 days per week (20 hours total) with one weekend day, plus eligibility for peak holiday shifts. This role emphasizes guest care, teamwork, and operational excellence.