Part-Time Studio Front Desk & Guest Experience

SoulCycle Inc.; Bridgehampton (NY); On-site; USD 19,000 - 26,000; Part time

Job summary

SoulCycle Inc. in Bridgehampton, NY is seeking a part-time Front Desk/Guest Services associate to deliver warm hospitality, manage check-ins and support daily studio operations.

You will collaborate with instructors and staff, assist with training of new front desk hires, maintain product knowledge, and ensure the studio’s distinct SoulCycle aesthetic and clean environment. Weekend availability and holiday shifts are required.

Qualifications

• Must have customer service experience
• Ability to prioritize and multi-task in a fast-paced environment
• Willing to initiate tasks and perform duties without direction
• Excellent communication skills with a wide range of personalities
• Outstanding customer service and problem-solving skills
• Positive, can-do attitude
• Friendly and professional phone and email etiquette
• Superior organizational skills

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Initiative

Communication

Phone etiquette

Email etiquette

Organizational skills

Positive attitude

Job description

SoulCycle Inc. in Bridgehampton, NY is seeking a part-time Front Desk/Guest Services associate to deliver warm hospitality, manage check-ins and support daily studio operations.

You will collaborate with instructors and staff, assist with training of new front desk hires, maintain product knowledge, and ensure the studio’s distinct SoulCycle aesthetic and clean environment. Weekend availability and holiday shifts are required.