Part-Time Studio Concierge & Guest Experience

SoulCycle; New York (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

SoulCycle in New York City is seeking a part-time front desk associate to deliver exceptional hospitality and support. You will assist studio management, maintain the SoulCycle aesthetic, and help guests check in for classes.

Ideal candidates bring excellent communication, teamwork, and organizational skills, with a proactive, positive attitude and the ability to multi-task in a fast-paced environment.

Qualifications

• Must have customer service experience.
• Must have the ability to prioritize and multi-task within a fast-paced environment.
• Must be willing to initiate tasks and perform duties without direction.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must have outstanding customer service and problem solving skills.
• Must have a positive, can-do attitude.
• Must have friendly and professional phone and email etiquette.
• Must have superior organizational skills.

Responsibilities

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Problem solving

Positive attitude

Phone & email etiquette

Initiative

Job description

SoulCycle in New York City is seeking a part-time front desk associate to deliver exceptional hospitality and support. You will assist studio management, maintain the SoulCycle aesthetic, and help guests check in for classes.

Ideal candidates bring excellent communication, teamwork, and organizational skills, with a proactive, positive attitude and the ability to multi-task in a fast-paced environment.