Academic Advisor - Information Technology

Central Piedmont Community College; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Central Piedmont Community College is seeking an Academic Advisor to provide holistic academic guidance from entry to completion. You will help students create comprehensive plans, assess needs, and align goals with program requirements, using a case-management approach via AVISO and the college CRM.

You will collaborate with faculty and staff to maintain a caseload, conduct SOP interventions, review transcripts, and support students through degree progress and career development in a diverse

Qualifications

• Bachelor’s degree or equivalent; one year of college-level student advising experience
• Master’s degree preferred for advancement
• Equivalent combination of education and experience acceptable

Responsibilities

• Advises students in One College Model (CCE, CCR, CU)
• Assists in self-exploration to align educational plans with goals, interests, and strengths
• Uses AVISO to track progress and collaborates with faculty and staff for student success
• Provides success coaching to identify strengths, challenges, and strategies
• Performs SOP interventions to keep students on their academic track
• Reviews transcripts to determine course selection within program of study
• Facilitates new student groups to identify programs and build guided pathway plans
• Educates students about curricular requirements, standards, and milestones
• Collaborates with navigators to maintain a caseload of advisees for outreach
• Provides coaching to assess degree progress toward graduation
• Refers students to campus resources and support systems for success
• Ensures compliance with academic policies and procedures
• Uses Aviso, Colleague, and Student Planning to support advising best practices
• Collaborates with faculty to support student pathways
• Participates in outreach to classes and departments
• Engages in professional advisor development and annual evaluations
• Performs other duties as assigned

Skills

Holistic advising

Case management

Communication skills

Technology skills

Diversity & inclusion

Customer service

Collaboration

Education

Bachelor’s degree in related field

One year of student advising experience

Master’s degree preferred

Tools

AVISO

Colleague

Student Planning

Job description

The Academic Advisor role is responsible for providing holistic academic advising to students from entry to completion. The Academic Advisor assists students with the development of a comprehensive academic plan by assessing academic, personal needs and career goals. They are also responsible for keeping up to date notes and information about students using a case management approach that leverages the use of college CRM and other tools.

1. Advises students in our One College Model. This includes Corporate and Continuing Education (CCE), College and Career Readiness (CCR), and Curriculum (CU) students.
2. Assists students in self-exploration to develop educational plans that are consistent with students’ goals, interests, strengths, and values.
3. Participates in a case management approach using AVISO to track student progress; communicates and collaborates with students, faculty and staff to ensure student learning and success.
4. Provides success coaching toexplore student strengths, identify challenges, and create strategies for success.
5. Performs Standards of Progress (SOP) interventions to keep students on their academic track.
6. Reviews student transcripts to determine course selection within program of study.
7. Facilitates new student groups to identify programs of study, build guided pathway plan, and initiate student advisor assignments.
8. Educates students about curricular requirements, academic standards, and academic milestones related to an intended/chosen academic program.
9. Collaborates with college navigators to maintain a caseload of advisees for outreach communication and academic program support.
10. Provides coaching and assistance for students to assess their degree progress through to graduation.
11. Refers students to campus resources, programs, and support systems that promote academic success, career development experience learning, and engagement in a chosen career field.
12. Ensures student compliance with academic policies and procedures.
13. Utilizes technology that supports best practices in case management advising strategy (such as Aviso, Colleague, Student Planning).
14. Collaborates with faculty to ensure student success in their chosen academic pathway.
15. Participates in outreach activities such as speaking to classes, presenting in departments, and supporting Student Affairs activities.
16. Participates in a comprehensive professional advisor development training.
17. Participates in college and departmental evaluations as part of the annual review process.
18. Performs other duties as assigned

Bachelor’s degree in Student Services, Psychology, Sociology, Social Work, Education or related area and one year of student advising experience at the college level or

Equivalent combination of education and experience

Preferred Qualifications:

Master’s degree in Student Services, Psychology, Sociology, Social Work, Education or related area

Knowledge, Skills, Abilities and Worker Characteristics:

• Detailed knowledge of college processes relating to students
• Familiarity with student services offered by the college
• Technology skills
• Communication skills
• Academic Skills
• Ability to provide consistently high quality customer service
• Ability to work with individuals from diverse backgrounds
• Ability to work productively with many different case management teams for individual students