Part-Time Store Ops Leader - Customer Service

CVS Health; Grand Rapids (MI); On-site; USD 26,174 - 39,950; Part time

Benefits offered by this job

Dental

Vision

Wellness resources

Employee discounts

Voluntary benefits

Job summary

CVS Health is seeking an Operations Manager to join the Store Management team. This role drives store execution and performance while building consumer loyalty through excellent customer service. Under the Store Manager, you will maintain an engaged, productive team and lead by example.

Essential duties include managing sales and inventory, staffing, training, development, and financial oversight, with a focus on service improvements and strong leadership in a retail environment.

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign and direct activities of the store's crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Leadership

Schedule flexibility

Education

High School diploma or equivalent

Job description

CVS Health is seeking an Operations Manager to join the Store Management team. This role drives store execution and performance while building consumer loyalty through excellent customer service. Under the Store Manager, you will maintain an engaged, productive team and lead by example.

Essential duties include managing sales and inventory, staffing, training, development, and financial oversight, with a focus on service improvements and strong leadership in a retail environment.