Part-Time STIHL Technician & Customer Service

Westlake Ace; Ohio; On-site; USD 17,000 - 24,000; Full time

Job summary

Ace Retail Group's Great Lakes Ace Hardware location in Ohio is hiring a STIHL Technician. The role is focused on repairing STIHL equipment, assisting customers with product use, and driving sales while maintaining store standards.

The ideal candidate is mechanically inclined with experience in small engine repair, able to demonstrate equipment use, and committed to excellent customer service. Compensation is $15.00 per hour with potential for growth and benefits according to store policy.

Qualifications

• Mechanically inclined with experience in small engine repair or equipment maintenance.
• Ability to demonstrate proper use of STIHL power equipment to customers.
• Maintain high levels of customer service and drive sales across assigned departments.
• Support store management and help merchandise and maintain store standards.

Responsibilities

• Equipment Repair: ensure gear is repaired, safe, and ready; order parts; manage check-in/check-out; maintain maintenance schedules.
• Customer Service & Sales: greet customers, answer questions, assist with merchandise, use SALES process to fulfill lists.
• Process paperwork accurately (price changes, red tags, etc.) and replenish stock as needed.
• Display and rotate merchandise per plan-o-gram; manage end caps and displays to drive sales.
• Maintain inventory accuracy through cycle counts and adjust as needed.
• Follow nightly maintenance and loss prevention practices; stay informed on new product lines.

Skills

Equipment repair

Customer service

Sales

Cash handling

Tools

RF Gun

Back Office Procedures

Store Opportunities

Job description

Ace Retail Group's Great Lakes Ace Hardware location in Ohio is hiring a STIHL Technician. The role is focused on repairing STIHL equipment, assisting customers with product use, and driving sales while maintaining store standards.

The ideal candidate is mechanically inclined with experience in small engine repair, able to demonstrate equipment use, and committed to excellent customer service. Compensation is $15.00 per hour with potential for growth and benefits according to store policy.