Outdoor Power Tool Specialist & Repair Technician

Ace Hardware Corporation; Elgin (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Ace Hardware is seeking a combined Sales Associate and Stihl Repair Technician to deliver exceptional customer service and manage outdoor power equipment inventory. The role includes diagnosing and repairing Stihl gas products with factory parts under warranty guidelines, and driving store profitability through effective department operations.

Applicants should have high school or GED, strong small engine repair skills, and be willing to obtain Stihl certification.

Qualifications

• High School or GED equivalent; degree preferred.
• Small engine, mechanic or equivalent training.
• Must have previous retail experience.
• Experience repairing Stihl gas product is a plus (bronze or silver training).
• Must have small engine repair experience including but not limited to chainsaws, pole-saws, hedge-trimmers, grass trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.
• Must be willing and able to complete Stihl branded certification training.

Responsibilities

• Provide positive representation of the store and proactively assist customers.
• Greet customers entering and throughout the store; thank customers when finished and when they are leaving.
• Possess excellent product knowledge and knowledge of store layout.
• Clearly communicate service/repair work to customer with reasonable timeline of completion.
• Execute the Stihl repair process including online warranty processing, claim filing and repair work.
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the general operations of outdoor power department and maintain inventory levels.
• Ensure stacking, pricing changes, cycle counts and signage are kept up to date.

Skills

Retail experience

Stihl gas repair

Small engine repair

Stihl cert training willingness

Education

High School or GED

Small engine/mechanic training

Job description

Ace Hardware is seeking a combined Sales Associate and Stihl Repair Technician to deliver exceptional customer service and manage outdoor power equipment inventory. The role includes diagnosing and repairing Stihl gas products with factory parts under warranty guidelines, and driving store profitability through effective department operations.

Applicants should have high school or GED, strong small engine repair skills, and be willing to obtain Stihl certification.