Stihl Technician

Ace Hardware; New York (NY); Híbrido; USD 23.000 - 25.000; Jornada completa

Descripción de la vacante

Ace Retail Group is seeking a STIHL Technician to repair equipment and help customers in a fast-paced retail environment. The technician will maintain repair schedules, ensure equipment safety, and support store management while promoting Ace Rewards benefits.

The role emphasizes excellent customer service, accuracy in paperwork, and adherence to plan-o-gram displays. Physical tasks include standing, lifting, and moving merchandise as needed.

Formación

• High School or GED equivalent.
• Ability to read and interpret safety rules and manuals.
• Ability to perform basic math and data interpretation.
• Effective verbal and written communication.
• Stand, walk, and lift up to 50 lbs regularly and up to 100 lbs occasionally.

Responsabilidades

• Repair STIHL equipment and maintain repair schedules.
• Provide high levels of customer service and drive sales.
• Organize displays and merchandise according to plan-o-gram.
• Operate with integrity and teamwork per company values.

Conocimientos

Communication

Independent worker

Flexible hours

Teamwork

Physical ability

Educación

High School or GED

Descripción del empleo

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The STIHL Technician will be mechanically inclined and have experience in small engine repair and equipment maintenance, preferably with STIHL power equipment. The STIHL Technician will have the ability to show consumers how to properly use a wide variety of STIHL power equipment. In addition, this position will be responsible for maintaining outstanding customer service, generating sales, merchandise products, own assigned departments, and supports the store management team.

Essential Duties and Responsibilities

Equipment Repair:

• Ensures equipment is repaired, safe, and ready to process.
• Orders repair parts as needed for equipment repair.
• Validates proper check in and check out of equipment.
• Maintains repair schedule and regular maintenance schedules for all STIHL equipment.
• Identifies and notifies management of any pricing irregularities in the system

Customer Service & Sales:

• Ensure customers are provided with the highest levels of customer service.
• Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.
• Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.
• Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.
• Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative on-hand.
• Follows the maintenance checklist to ensure proper store recovery and cleanliness.
• Maintains familiarity with new products and ad merchandise.
• Engage the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.
• Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE – Love the people, love the work and love the results.
• INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE – We recognize that we are blessed to be in the business of serving others.
• HUMILITY – We strive for greatness with a humble, modest, and respectful attitude.
• TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that...Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Ability to read and interpret documents such as safety rules, manufacture assembly directions, operating and maintenance instructions and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to work independently.
• Ability to work flexible hours.
• Effective communication skills (verbal and written).
• Ability to foster teamwork and collaboration and motivate others both internal and external to perform enthusiastically.
• Standing, walking, bending, lifting (up to 50lbs) regularly, and lifting (up to 100lbs) occasionally with assistance, and climbing.

Compensation Details

$17.00-$18.00/hour

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.