Part-Time Spring Internship: Office Support & Customer Service

Cuyahoga Community College; Cleveland (OH); Hybrid; USD 21,000 - 23,000; Part time

Job summary

Cuyahoga Community College in Cleveland, OH, seeks a part-time clerical assistant to provide basic office support and customer service within the department.

Responsibilities include data entry, filing, scheduling assistance, and coordinating with colleagues to ensure accurate, timely service.

Applicants must be enrolled at Tri-C, maintain a 2.0 GPA or higher, and be eligible for Summer Internship; a background check may be required.

Qualifications

• Must be enrolled at Tri-C and have a declared major on record.
• GPA of 2.00 or higher.
• Must be 18 years or older.
• Must complete a Summer Internship Application and Confidentiality and Nondisclosure Statement.
• Must successfully complete a pre-employment background check and/or drug testing.
• Must be enrolled during Summer Semester, and plan to register for Fall Semester at Tri-C.

Responsibilities

• Assists with departmental assignments as directed
• Provides support on departmental projects as needed
• Assists the department in the delivery of excellent customer service
• May assist in the completion of departmental tracking and reporting
• Effectively interacts with colleagues, clients, and leadership
• Performs other duties as assigned
• May develop and apply Career Readiness Competencies including: critical thinking and problem solving, oral and written communication, teamwork collaboration, digital technology, leadership, professionalism work ethic, career management, global intercultural fluency

Skills

Customer service basics

Organizational skills

Written and verbal communication

Diversity sensitivity

Education

Enrollment at Tri-C

Declared major on record

GPA 2.0+

18+ years old

Summer Internship Application

Background check / drug testing

Job description

Work Schedule: To be determined by supervisor

Job Description:

SUMMARY
Provides basic clerical support, performs various office tasks, and provides general customer service within the assigned department or external organization.

ESSENTIAL FUNCTIONS

• Assists with departmental assignments as directed
  
• Provides support on departmental projects as needed
  
• Assists the department in the delivery of excellent customer service
  
• May assist in the completion of departmental tracking and reporting
  
• Effectively interacts with colleagues, clients, and leadership
  
• Performs other duties as assigned
  
• May develop and apply Career Readiness Competencies including: critical thinking and problem solving, oral and written communication, teamwork collaboration, digital technology, leadership, professionalism work ethic, career management, global intercultural fluency

EDUCATION AND EXPERIENCE/TRAINING

• Must be currently enrolled in Tri-C
  
• Declared major on record
  
• Cumulative GPA of 2.00 or higher
  
• May require a specific major in relevant field and/or relevant completed coursework
  
• Must be 18 years or older
  
• Must complete a Summer Internship Application, and Confidentiality and Nondisclosure Statement
  
• Must successfully complete a pre-employment background check and/or drug testing
  
• Must be enrolled during Summer Semester, and must have plans to register for classes in Fall Semester at Tri-C

KNOWLEDGE, SKILLS and ABILITIES

• Possesses basic knowledge of customer service concepts and practices
  
• Possesses commitment to providing excellent customer service
  
• Possesses organizational and time-management skills
  
• Possesses sound written, verbal and interpersonal communication skills
  
• Possesses sensitivity to appropriately respond to the needs of a diverse population
  
• Works accurately with great attention to detail

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
  
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

This is a Part-Time Non-Bargaining Unit Position, with the following Set Rate of Pay: $15.60/hour.

Special Note:If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.