Part-Time Spa Concierge & Guest Experience Expert

Treetops Resort; Gaylord (MI); Vor Ort; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

Treetops Resort in Gaylord, MI is seeking a Part Time Spa Receptionist to warmly greet guests, manage appointments, and provide information about spa services and products. The ideal candidate is friendly, detail oriented, and committed to excellent guest service.

Responsibilities include scheduling, check-in/out, billing, promoting retail items, and supporting daily spa operations to ensure a welcoming atmosphere and smooth guest experiences.

Qualifikationen

• Must be at least 18 years old.
• Proven experience in a similar role.
• Excellent customer service with a friendly, positive attitude.
• Strong organizational skills and attention to detail.
• Passion for hospitality with a desire to learn spa services and products.
• Ability to multi-task and stay calm under pressure.
• Flexibility to work weekends, holidays, and various shifts.

Aufgaben

• Greet all spa guests in a warm and professional manner, providing a welcoming and calming atmosphere.
• Answer phone calls and respond to inquiries about spa services, packages, and availability.
• Schedule and manage guest appointments, ensuring accurate booking and efficient use of spa resources.
• Check guests in and out for their services, processing payments and maintaining accurate billing records.
• Provide information on spa services, treatments, and products, promoting retail items when appropriate.
• Assist with maintaining the cleanliness and organization of the spa.
• Keep accurate records of appointments, sales, and customer preferences for future visits.
• Assist with spa-related tasks such as folding towels, preparing treatment rooms, and replenishing supplies when needed.

Kenntnisse

Customer service

Hospitality

Attention to detail

Organizational skills

Multi-tasking

Jobbeschreibung

Treetops Resort in Gaylord, MI is seeking a Part Time Spa Receptionist to warmly greet guests, manage appointments, and provide information about spa services and products. The ideal candidate is friendly, detail oriented, and committed to excellent guest service.

Responsibilities include scheduling, check-in/out, billing, promoting retail items, and supporting daily spa operations to ensure a welcoming atmosphere and smooth guest experiences.