Part-Time Spa Receptionist — Guest Experience

Highgate; Saint Pete Beach (FL); On-site; USD 19,000 - 29,000; Part time

Job summary

Highgate Hotels in Saint Pete Beach, FL is seeking a Part-Time Spa Receptionist for TradeWinds Resort. The role focuses on guest welcome, scheduling, payments, and retail support to ensure an exceptional guest experience.

You'll handle appointments, provide service information, and maintain accurate guest records while contributing to a welcoming reception area and a seamless spa operation.

Qualifications

• Previous reception, hospitality, spa, salon, retail, or customer-service experience is preferred.
• Strong verbal, written, telephone, and interpersonal communication skills.
• Professional appearance and a positive, welcoming demeanor.
• Excellent organizational skills and attention to detail.

Responsibilities

• Welcome and assist guests in a warm, professional, and attentive manner.
• Answer telephone calls, emails, and guest inquiries promptly and accurately.
• Schedule, modify, and confirm spa appointments using the spa booking system.
• Educate guests about spa services, packages, enhancements, promotions, and policies.
• Complete guest check-in and check-out procedures efficiently.
• Process payments, gift cards, gratuities, discounts, and other transactions accurately.
• Maintain accurate guest profiles, appointment notes, and contact information.
• Assist with inventory counts, retail displays, administrative tasks, and promotional activities.

Skills

Reception experience

Hospitality

Customer service

Communication skills

Organizational skills

Multi-tasking

Attention to detail

Tools

Scheduling software

POS systems

Office technology

Job description

Highgate Hotels in Saint Pete Beach, FL is seeking a Part-Time Spa Receptionist for TradeWinds Resort. The role focuses on guest welcome, scheduling, payments, and retail support to ensure an exceptional guest experience.

You'll handle appointments, provide service information, and maintain accurate guest records while contributing to a welcoming reception area and a seamless spa operation.