Part-Time Shift Leader: Drive Sales, Training & Service

MINISO USA; Missoula (MT); On-site; USD 20,000 - 29,000; Full time

Job summary

MINISO USA in Missoula, MT is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service.

You will help with cashiering, opening and closing, merchandising, cash handling, and shipments, while promoting the store's membership program to build customer loyalty.

Join a fast-paced team focused on creating a fun shopping experience and achieving KPIs through teamwork and attention to detail.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement on the sales floor and at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer engagement

Multitasking

Conflict resolution

Interpersonal skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Missoula, MT is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service.

You will help with cashiering, opening and closing, merchandising, cash handling, and shipments, while promoting the store's membership program to build customer loyalty.

Join a fast-paced team focused on creating a fun shopping experience and achieving KPIs through teamwork and attention to detail.