Part-Time Shift Leader: Drive Sales & Customer Experience

MINISO USA; Billings (MT); On-site; USD 20,000 - 29,000; Full time

Job summary

MINISO USA in Billings, MT is seeking a Shift Leader to support the Store Manager, train associates, and ensure exceptional customer service. You will drive KPIs, assist with daily operations, and promote the store's membership program to build loyalty.

The role requires strong leadership, POS experience, and the ability to travel between locations. High school diploma or equivalent is required; associate degree preferred.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years as keyholder, supervisor, or shift leader in retail.
• Strong leadership and customer service abilities.
• Ability to travel between store locations.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales and KPI goals.
• Train and develop sales associates on product knowledge.
• Support daily store operations: replenishment, cash handling, merchandising.
• Open and close the store; ensure safety and cleanliness.
• Promote MINISO membership program and resolve customer issues.
• Assist with loss prevention and policy adherence.
• Process sales transactions using POS systems.

Skills

Leadership

Customer service

POS systems

Cash handling

Retail operations

Training

Conflict resolution

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA in Billings, MT is seeking a Shift Leader to support the Store Manager, train associates, and ensure exceptional customer service. You will drive KPIs, assist with daily operations, and promote the store's membership program to build loyalty.

The role requires strong leadership, POS experience, and the ability to travel between locations. High school diploma or equivalent is required; associate degree preferred.