Part-Time Security Dispatcher – Incident Coordinator

Allied Universal; Framingham (MA); On-site; USD 2,893,000 - 3,168,000; Part time

Benefits offered by this job

Smart tools access

Career growth

Retirement plan

Exclusive discounts

Job summary

Allied Universal, Framingham, MA, is seeking a Part‑Time Security Officer Incident Call Intake to deliver customer service, monitor calls and alerts, and dispatch responders. The role focuses on maintaining safety and a positive client experience at a retail location in Framingham.

Shifts include Saturday and Sunday 07:00–15:00, with a pay rate of $21.50 per hour. You will log incidents, coordinate with on‑site teams, and uphold company standards for security and service.

Qualifications

• Loss prevention experience is preferred.
• CPR and First Aid certification is preferred.
• Ability to lift up to 20 pounds is preferred.
• Customer service experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service to clients, associates, and visitors by carrying out site‑specific procedures and emergency response activities at a retail location.
• Monitor and coordinate incoming calls, alarm notifications, service requests, and other security‑related communications from a dispatch center.
• Dispatch appropriate personnel in response to incidents, maintaining calm and professional communication.
• Maintain accurate logs and reports of calls, incidents, dispatch activity, and other security‑related information.
• Support regular and random patrol activity around the business and perimeter and communicate observations to assigned personnel.

Skills

Customer service experience

Communication

Team collaboration

Education

High school diploma or equivalent

Job description

Allied Universal, Framingham, MA, is seeking a Part‑Time Security Officer Incident Call Intake to deliver customer service, monitor calls and alerts, and dispatch responders. The role focuses on maintaining safety and a positive client experience at a retail location in Framingham.

Shifts include Saturday and Sunday 07:00–15:00, with a pay rate of $21.50 per hour. You will log incidents, coordinate with on‑site teams, and uphold company standards for security and service.