Part-Time Sales Lead - Chico's

Chico's FAS, Inc. - Retail; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading retail company is seeking an Associate Lead to support store management and enhance customer experience. The role involves supervising staff, managing sales activities, and ensuring operational efficiency. Ideal candidates will have strong communication skills and a background in retail management. Join a dynamic team focused on customer satisfaction and store profitability.

Qualifications

• 2+ years retail or sales management experience preferred.
• Physical ability to stand, maneuver, lift up to 50 pounds.

Responsibilities

• Supports management in store operations for customer experience.
• Supervises sales associates and prepares weekly schedules.
• Handles cash, reports, and merchandise according to company policy.

Skills

Communication

Customer Service

Problem Solving

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE:

The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Customer Service: Promotes customer service by greeting and assisting customers; responds to inquiries and complaints professionally and promptly.
2. Operations: Handles cash, reports, price changes, merchandise handling, and opening/closing duties; reviews payroll documentation for accuracy.
3. Sales Monitoring: Oversees associate sales activities and productivity; motivates and trains staff to achieve goals.
4. Security & Awareness: Maintains awareness of customer activity to enhance service and security; stays current on policies regarding payments, exchanges, and security practices.
5. Merchandise Knowledge: Keeps informed about current sales and promotions; displays merchandise according to standards.
6. Inventory & Supplies: Supports receipt and dispatch of inventory and supplies per company policy.
7. Supervision: Supervises sales associates, inventory receipt, cash reconciliation, and customer services; prepares weekly schedules.
8. Sales Techniques: Demonstrates sales expectations, shares product knowledge, and assists customers in merchandise selection.
9. Customer Relations: Builds customer loyalty through clienteling and wardrobing.
10. Store Standards: Maintains standards in merchandise handling, presentation, loss prevention, and other duties.
11. Visual Merchandising: Participates in visual directives and merchandise replenishment.
12. Team Development: Assists in developing store associates, interprets KPI reports, and provides coaching and feedback.
13. Additional Duties: Performs other tasks as assigned, noting duties may vary by brand.

COMPETENCIES:

• Culture: Demonstrates company values and principles such as customer focus, trust, engagement, and high performance.
• Managing Complexity: Effectively solves problems amidst complex and sometimes contradictory information.
• Planning & Prioritizing: Organizes work to meet organizational goals.
• Organizational Savvy: Navigates complex policies, processes, and organizational dynamics.
• Courage: Addresses difficult issues proactively and honestly.

QUALIFICATIONS:

• High School diploma or equivalent
• Must be 18 years or older
• Preferably 2+ years retail or sales management experience
• Excellent communication skills (verbal and written)
• Willingness to travel within the district
• Strong customer service skills
• Knowledge of store operations
• Physical ability to stand, maneuver, lift up to 50 pounds, and perform related tasks
• Reliable attendance and flexible schedule including nights, weekends, and holidays

Chico’s FAS, Inc. is an equal opportunity employer and prohibits discrimination based on race, color, religion, marital status, age, national origin, disability, and other protected categories.