Part-Time Sales Lead - Chico's

Chico's; Charlotte (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Associate Lead to enhance customer experiences and drive profitability. This role involves supporting daily store operations, supervising sales associates, and ensuring excellent customer service. Ideal candidates will have a high school diploma and at least two years of retail or sales management experience. Join a dynamic team where your contributions will help shape customer loyalty and operational success in a fast-paced environment.

Qualifications

• 2+ years of retail or sales management experience preferred.
• Strong customer service and communication skills required.

Responsibilities

• Support store management in daily operations and customer service.
• Oversee sales associates and manage team performance.

Skills

Customer Service

Communication Skills

Sales Techniques

Team Development

Operational Tasks

Education

High School Diploma or Equivalent

Job description

POSITION OBJECTIVE:
The Associate Lead supports store management in daily operations to deliver excellent customer experiences and maximize profitability. Responsibilities include sales transactions and register operations.

FUNCTIONAL RESPONSIBILITIES:

1. Customer Service: Greet and assist customers, respond professionally to inquiries and complaints.
2. Operational Tasks: Handle cash, perform price changes, merchandise handling, and opening/closing duties; review payroll documentation.
3. Sales Monitoring: Track associate sales activities, motivate, and train team members.
4. Security & Policies: Be aware of customer activity to enhance service and security; stay updated on payment, exchange, and security policies.
5. Merchandise Presentation: Know current sales and promotions; display merchandise accordingly.
6. Inventory & Supplies: Support inventory receipt and dispatch per company policy.
7. Supervision: Oversee sales associates, prepare schedules, and manage team performance.
8. Sales Techniques & Customer Relations: Use sales techniques, share product knowledge, and build customer loyalty.
9. Standards & Visual Merchandising: Maintain presentation, loss prevention, and participate in visual directives.
10. Team Development: Assist in training, interpret KPIs, provide coaching, and support performance reviews.
11. Other Duties: Perform additional tasks as assigned, noting that duties may vary across brands.

COMPETENCIES:

• Culture: Demonstrate company values such as Customer Focus, Trust, Engagement, and Results.
• Manage Complexity: Handle complex information to solve problems effectively.
• Plan & Align: Prioritize work to meet goals.
• Organizational Savvy: Navigate organizational dynamics effectively.
• Courage: Address difficult issues proactively.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18+ years old.
• Preferably 2+ years retail or sales management experience.
• Strong communication skills.
• Willingness to travel within the district.
• Excellent customer service skills.
• Knowledge of store operations and administrative tasks.
• Physical ability to stand, maneuver, lift up to 50 pounds, and perform related tasks.
• Reliable attendance and flexible schedule, including nights, weekends, holidays.

Chico's FAS is an equal opportunity employer, committed to diversity and inclusion in the workplace.