Part Time Room Service Coordinator (PM + Weekends))
Four Seasons
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Job summary
Four Seasons Hotel Minneapolis seeks an In-Room Dining Coordinator to join our team. You will take guest in-room dining orders, relay special requests to the kitchen, and coordinate timely delivery of orders according to Four Seasons Standards.
We value exceptional service, teamwork, and flexibility for weekend/evening shifts. Previous food service experience and ServSafe certification are preferred; the role offers competitive pay and benefits.
Qualifications
- At least one year of food service experience.
- Excellent English verbal and written skills.
- Ability to communicate warmly over the phone.
- Detail oriented and organized.
- Flexible schedule including nights, weekends and holidays.
- ServSafe certified.
Responsibilities
- Take in-room dining orders from guests.
- Communicate special kitchen requests and coordinate delivery.
- Coordinate timely delivery of orders to guestrooms with service staff.
- Anticipate guest needs and respond to concerns promptly.
- Ensure accurate guest charges and gratuities are recorded.
Skills
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.
Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.
Basic Purpose: The In-Room Dining Coordinator will take guest in-room dining orders, communicate special requests to the kitchen, and coordinate delivery of orders according to Four Seasons Standards.
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods.
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
- At least one year of food service experience
- Excellent English verbal and written skills
- The ability to communicate in a warm and friendly manner over the telephone
- Detail oriented
- The ability to keep an organized work area and prioritize guest requests
- The ability to work a flexible schedule including nights, weekends and holidays
- ServSafe certified
We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:
- Wage: $21.12 per hour
- Comprehensive health and vision insurance
- Discovery nights at Four Seasons Properties around the globe
- Holiday and vacation pay
- Daily meals inspired by award-winning chefs
- Uniforms and uniform care
- Sick pay, disability coverage and life insurance
- Parking discounts
- Staff lounge and cafeteria space with city view
- Up to eight weeks of parental leave pay
- Fur baby insurance
- 401(k) retirement plan
- Discounted accommodations at Four Seasons properties worldwide
- *Dental coverage available at a discounted rate.
Instagram: @FSMinneapolis
Facebook: https://www.facebook.com/FourSeasonsMinneapolis
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/
Learn more about who we are: We Are Four Seasons
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
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