Overnight In-Room Dining Server/Coordinator (Part-Time)
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons Hotel Minneapolis seeks an Overnight Room Service Server/Coordinator to join our In-Room Dining team. You will deliver meals to guest rooms overnight, manage orders placed by telephone and mobile platforms, and ensure accuracy and discretion in service.
Responsibilities include transporting orders, setting up room service areas, and coordinating with kitchen and service teams to maintain a refined guest experience. Prior food service and ServSafe certification is preferred.
Qualifications
- At least 1 year of food service experience.
- Excellent English verbal and written skills.
- Ability to communicate warmly over the telephone.
- Detail oriented with organized workspace.
- Able to work overnights, weekends and holidays.
- ServSafe certified.
Responsibilities
- Deliver in-room dining orders to guest rooms accurately and on time.
- Greet guests and describe menu items with vivid origins and preparation notes.
- Clean and set up room service tables and side stations.
- Anticipate guest needs and respond to requests promptly.
- Close guest checks and secure signatures/payments.
Skills
Job description
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.
Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.
Basic Purpose: As part of our overnight In-Room Dining team, you will play a key role in delivering seamless room service while supporting the smooth running of operations overnight. You will manage all in-room dining orders received via telephone and mobile platform, ensuring accuracy, clear communication, and efficient distribution to the kitchen and service teams, as well as deliver food and beverages to guest rooms with professionalism, discretion, and warmth, creating a refined dining experience in the privacy of the guest’s room.
- Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
- Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
- Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
- Set up the lobby coffee service and ensure specialty coffee machine is in working order. Input all breakfast pre orders into Micros and complete the dry setup of them. Ensure the AM team is set up for success by completing AM shift mise en place. Complete any final prep work.
- Comply with Four Seasons’s Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
- At least one year of food service experience
- Excellent English verbal and written skills
- The ability to communicate in a warm and friendly manner over the telephone
- Detail oriented
- The ability to keep an organized work area and prioritize guest requests
- The ability to work a flexible schedule including overnights, weekends and holidays
- ServSafe certified
We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:
- Wage: $20.50 per hour + tips
- Comprehensive health and vision insurance (Available to Full-Time employees only)
- Discovery nights at Four Seasons Properties around the globe
- Holiday and vacation pay (Available to Full-Time employees only)
- Daily meals inspired by award-winning chefs
- Uniforms and uniform care
- Sick pay
- Disability coverage and life insurance (Available to Full-Time employees only)
- Not available to On-Call employees
- Parking discounts
- Staff lounge and cafeteria space with city view
- Up to eight weeks of parental leave pay (Available to Full-Time employees only)
- Fur baby insurance
- 401(k) retirement plan
- Discounted accommodations at Four Seasons properties worldwide
- Dental coverage available at a discounted rate (Available to Full-Time employees only)
- Not available to On-Call employees
Instagram: @FSMinneapolis
Facebook: https://www.facebook.com/FourSeasonsMinneapolis
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/
Learn more about who we are: We Are Four Seasons
Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal
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