Part-Time Retail Team Lead - Flexible Hours & Impact

Goodwill Industries of West Michigan, Inc.; Cedar Springs (MI); On-site; USD 17,908 - 22,041; Part time

Benefits offered by this job

Family-friendly hours

Flexible schedule

Closed on major holidays

Employee discount

Caring & Inclusive culture

Supports a great cause!

Job summary

Goodwill Industries of West Michigan, Inc. is seeking a part-time Retail Team Leader to oversee daily store operations and lead a team of associates and volunteers.

This role emphasizes guest service, loss prevention, and accurate merchandising, with flexible scheduling and family-friendly hours. You will assist management with merchandising, pricing, reporting, and training, ensuring compliance with safety and GIWM policies.

Qualifications

• High school diploma or equivalent preferred.
• Minimum of one year experience in retail operations required.
• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Maintain positive internal and external customer relations and interact effectively with trainees.
• Think independently in supervisor's absence and meet production goals.
• Demonstrate quality control with sorting and pricing guidelines.

Responsibilities

• Assist store management with daily store operations.
• Oversee merchandise acquisition, display, and pricing, and maintain adequate inventory.
• Provide sales reports and accurate retail information on a timely basis.
• Oversee all personnel, clients and volunteers assigned to the retail store.
• Direct training and enforce store procedures and GIWM policies daily.
• Ensure grounds and building are maintained; report repairs and suggest replacement as needed.
• Enhance security and loss prevention.
• Ensure OSHA/MIOSHA safety compliance and GIWM safety rules.
• Perform Lead Cashier/Retail Associate duties as required.

Skills

Customer service

Leadership

Communication

Attention to detail

Safety compliance

Education

High school diploma or equivalent

Job description

Goodwill Industries of West Michigan, Inc. is seeking a part-time Retail Team Leader to oversee daily store operations and lead a team of associates and volunteers.

This role emphasizes guest service, loss prevention, and accurate merchandising, with flexible scheduling and family-friendly hours. You will assist management with merchandising, pricing, reporting, and training, ensuring compliance with safety and GIWM policies.