Part-Time Retail Shift Leader

5.11; Birmingham (AL); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Competitive hourly wage with performance incentives

Employee discounts on gear

Opportunities for career advancement

Job summary

A leading retail company in Birmingham is seeking a Part-Time Retail Shift Leader. You will ensure exceptional customer service while supporting daily operations and developing team members. Ideal candidates have a passion for outdoor gear, strong leadership qualities, and problem-solving skills. This role offers a competitive hourly wage and opportunities for career advancement in a supportive environment.

Qualifications

• Passion for customer service and dedication to exceptional experiences.
• Engaging personality that promotes a welcoming atmosphere.
• Drive to provide practical solutions for customers.

Responsibilities

• Deliver exceptional customer service, guiding team members.
• Lead by example—handling escalations professionally.
• Support daily operations, including restocking and merchandising.
• Coach and develop team members to enhance skills.
• Assist in meeting sales goals and tracking performance metrics.

Skills

Customer service

Leadership

Problem-solving

Technical outdoor gear knowledge

Energetic personality

Job description

Part-Time Retail Shift Leader at 5.11

Job Overview

As a Retail Shift Leader at 5.11, you’ll play a vital role in ensuring each shift runs smoothly and our team stays focused on delivering exceptional service. You’ll help set the tone on the floor, assist with daily operations, and work closely with the Store Manager and Assistant Manager to make sure the store exceeds customer expectations.

Responsibilities

• Deliver exceptional customer service, guiding team members to make every customer interaction special.
• Lead by example—assisting with customer needs, handling escalations professionally, and encouraging teamwork.
• Support daily operations, including restocking, merchandising, and ensuring a clean, organized environment.
• Coach and develop team members, helping them enhance their product knowledge and customer service skills.
• Assist in meeting sales goals and tracking performance metrics for each shift.

Qualifications

• Passion for customer service and a dedication to delivering an exceptional experience.
• Engaging and energetic personality that promotes a vibrant and welcoming atmosphere.
• Interest in technical outdoor gear—to connect with customers and showcase products authentically.
• Problem‑solving skills and the drive to provide practical solutions for customers.
• Key leadership qualities: engaging, energetic, gritty, competitive, and assertive.

What We Offer

• Competitive hourly wage with performance incentives.
• Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
• Opportunities for career advancement within a supportive, team-oriented culture.
• The chance to be part of something bigger than retail—promoting inspiration for adventure.

Pay Range: $14.00–$18.00 per hour

Seniority Level

Mid‑Senior level

Employment Type

Part‑time

Job Function

Retail

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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