Part-Time Retail Sales Pro — Elevate Customer Experience

FIGS, Inc.; Tysons (VA); On-site; USD 23,000 - 26,000; Full time

Job summary

FIGS, Inc. is seeking a Customer Care Associate for our Tysons store to greet customers, share product knowledge, and guide them through styles, colors, and sizes. You will support transactions and assist with online orders placed in-store, while representing our healthcare-focused brand story.

You’ll help plan in-store events, maintain an organized sales floor, manage back-of-house inventory, and ensure safety protocols are followed throughout shifts.

Qualifications

• Experience in retail and/or stockroom with a focus on customer service.
• Strong interpersonal skills and ability to communicate with customers and team members alike.
• Ability to unpack, organize, and lift inventory (5-50 lbs) and walk an average of 12,000 steps per shift.
• Basic computer skills, retail math knowledge, and experience with POS systems (Shopify preferred).
• Action-oriented, detail-focused, and able to manage multiple tasks in a fast-paced environment.
• Available to work Black Friday and through the holiday season.

Responsibilities

• Greet and assist customers, offering product knowledge and guidance on FIGS’ styles, colors, and sizes to meet their needs.
• Share FIGS’ brand story and mission with visitors, fostering a connection with our healthcare-focused community.
• Support customer transactions including purchases, returns, and exchanges; assist with online orders placed in-store.
• Collaborate in planning and executing in-store events and initiatives to engage our customer community.
• Organize and maintain the sales floor to reflect FIGS’ standards, ensuring products are well-stocked and displayed beautifully.
• Manage back-of-house tasks such as receiving, inspecting, and organizing inventory, and ensure the stockroom is efficient and orderly.
• Assist with regular inventory counts, identify replenishment needs, and communicate these to the leadership team.
• Adhere to store safety protocols and support a safe, secure environment for team members and customers.
• Report potential issues or inventory concerns to management.

Skills

Customer service

Interpersonal skills

POS systems (Shopify)

Retail math

Inventory handling

Tools

Shopify

Job description

FIGS, Inc. is seeking a Customer Care Associate for our Tysons store to greet customers, share product knowledge, and guide them through styles, colors, and sizes. You will support transactions and assist with online orders placed in-store, while representing our healthcare-focused brand story.

You’ll help plan in-store events, maintain an organized sales floor, manage back-of-house inventory, and ensure safety protocols are followed throughout shifts.