Part-Time Retail Sales Associate

Live Parallel; Brookline (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Flexible work arrangements

Pet Insurance

Job summary

Live Parallel in Massachusetts is seeking a Retail Sales Associate to be the face of our cannabis retail locations, delivering exceptional service and product knowledge to customers. You will drive sales, upsell, maintain store standards, handle inquiries, and ensure HIPAA-compliant paperwork when required.

Home delivery options may apply. Candidates should have 1 year retail experience, a high school diploma, a valid ID, and be comfortable with POS systems and multi-tasking in a fast-paced

Qualifications

• Age 21 or over.
• High School Diploma or equivalent.
• Valid Government-Issued Photo ID.
• 1 year of experience in retail or related customer service.
• Proficiency in operating POS systems and handling transactions.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and resolve issues promptly.

Responsibilities

• Utilize upselling and cross-selling to increase sales.
• Meet or exceed sales targets.
• Provide detailed product information and recommendations.
• Handle customer inquiries, complaints, and returns professionally.
• Operate POS and process transactions accurately.
• Maintain clean, organized, and stocked sales floor.
• Assist with inventory and merchandising.
• Follow HIPAA and state regulations for cannabis retailers.
• Deliver products to customers in-store or via home delivery.
• Keep accurate records of sales and customer interactions.

Skills

Upselling

Cross-selling

POS proficiency

Customer service

Communication

Organization

Multitasking

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Schedule Requirements: Varying shifts including both opening and closing, weekdays and weekends, max of 29 hours weekly

As a Retail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.

WHAT YOU WILL BE DOING

Drive Sales and Revenue:

• Utilize upselling and cross-selling techniques to increase sales
• Meet or exceed individual and team sales targets
• Stay informed about current promotions sales, and programs and sales to inform customers effectively

Customer Service:

• Greet and assist customers, ensuring a positive shopping experience
• Provide detailed product information and recommendations
• Handle customer inquiries, complaints, and returns professionally
• Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork
• Package pre-orders efficiently and accurately for reserve ahead pickups
• Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use
• Deliver products to customers in the store or via home delivery

Store Operations:

• Operate POS and any auxiliary sales systems and handle sales transactions accurately
• Maintain a clean, organized, and well-stocked sales floor
• Assist with inventory management, including receiving and stocking merchandise
• Set up and dismantle promotional displays and visual merchandising
• Follow all state regulations pertaining to certified Cannabis retailers
• Other duties as assigned

Compliance and Record-Keeping:

• Maintain accurate records of sales and customer interactions
• Ensure compliance with HIPAA and other regulatory requirements
• Follow loss prevention guidelines and monitor for suspicious activity

EXPERIENCE AND SKILLS YOU’LL BRING

Required

• Age 21 or over (Industry Requirement)
• High School Diploma or equivalent (Industry Requirement)
• Valid Government-Issued Photo ID (Industry Requirement)
• 1 year of experience in retail or a related customer service role
• Proficiency in operating POS systems and handling transactions
• Strong communication and organizational skills
• Ability to manage multiple tasks and resolve issues promptly

Class D Driver's License (Massachusetts) / Class E Driver's License (Florida)

Must present a current DMV printout with none of the following violations:

• Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
• Two or more other moving violations and one at fault accident in the last three years
• Two or more fault accidents in the last three years with no moving violations
• No more than 3 moving violations or chargeable accidents in the past

Preferred

• Experience in the Cannabis industry
• Familiarity with inventory management systems
• Ability to speak another language to assist guests

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
• Must be able to remain in a seated position inside the vehicle for extended periods
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
• Comfortable working in a fast-paced retail environment
• Ability to bend in repetitive motion
• Are self-motivated; micro-managing isn’t fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the "traditional" solution isn’t the best one

WHAT YOU GET

• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Pet Insuranc

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

NETA Pay Range

$16.52 - $18.36 USD