Part Time Lead Retail Sales Associate

Live Parallel; Town of Florida (NY); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Paid time off

Parental leave

Flexible schedule

Pet Insurance

Employee Relief Fund

Parallel Cares program

Job summary

Live Parallel is seeking a Lead Retail Sales Associate in New York to own store operations while elevating the customer experience. You will train, support, and lead team members, step in as Manager on Duty, and ensure compliance with state regulations.

You’ll provide cannabis product education, handle orders via POS, resolve conflicts, and maintain patient records and privacy. The role requires 21+, HS diploma, and 2 years in retail. Evening and weekend availability is required.

Qualifications

• Age 21 or over.
• High School Diploma or equivalent.
• Valid Government-Issued Photo ID.
• 2 years' experience in Retail or similar industry where customer service is critical.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• Strong attention to detail and multitask effectively.
• Excellent verbal and written communication skills.
• Ability to deal with difficult situations professionally.

Responsibilities

• Act as training ambassador and assist with orientation, product launch education, and skill development.
• Serve as Manager on Duty for opening/closing, banking, and security tasks.
• Model best-in-class service and build long-term customer relationships.
• Provide expert cannabis recommendations and discuss therapy goals, dosing, and methods.
• Participate in patient intake, maintain paperwork and privacy.
• Accurately receive, prepare, and complete orders using POS.
• Resolve customer conflicts to sustain loyalty and brand trust.
• Maintain records in accordance with Florida medical cannabis regulations.

Skills

Retail experience

Customer service

Communication skills

Multitasking

Leadership

Education

High School Diploma or equivalent

Job description

Schedule Requirements: Part time availability to include evening and weekend shifts.

The Lead Retail Sales Associate takes pride in ownership of operational task while influencing others. They are the product and industry experts in our Retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.

WHAT YOU WILL BE DOING

• Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
• Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

EXPERIENCE AND SKILLS YOU’LL BRING

Required

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 2 years' experience in Retail or similar industry where customer service is critical
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills
• Ability to deal with difficult situations and resolve in a timely and professional manner

Preferred

• Proven track record of leadership capabilities

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
• Are self-motivated; micro-managing isn't fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the \"traditional\" solution isn't the best one

WHAT YOU GET

• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.