Part Time Lead Retail Sales Associate

Live-Parallel; Merritt Island (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid time off

Paid parental leave

Flexible work arrangements

Pet Insurance

Employee Relief Fund

Community volunteerism

Job summary

Live-Parallel is seeking a Lead Retail Sales Associate in Merritt Island, FL to own store operations while delivering exceptional service. You will train staff, act as Manager on Duty when needed, and ensure compliance with privacy and regulatory requirements.

You will provide customers and caregivers with expert cannabis recommendations, manage patient orders at the POS, and resolve issues to foster loyalty across our brands.

Qualifications

• Must be 21 years or older.
• High School Diploma or equivalent.
• 2 years' experience in Retail or similar customer service-driven setting.
• Flexible schedule including evenings, weekends and holidays.
• Strong attention to detail and multitasking.
• Excellent verbal and written communication skills.
• Ability to handle difficult situations professionally.

Responsibilities

• Act as training ambassador for new employee orientation and product launches.
• Serve as Manager on Duty for opening/closing, banking and security tasks.
• Model best-in-class service to exceed customer expectations.
• Provide expert cannabis recommendations and discuss therapy goals, dosing, and methods.
• Participate in patient intake and maintain records with privacy and confidentiality.
• Receive, prepare, and complete patient orders using POS system.
• Resolve customer conflicts to foster loyalty and brand trust.
• Maintain records compliant with Florida regulations and store policies.

Education

High School Diploma or equivalent

Job description

Schedule Requirements: Part time availability to include evening and weekend shifts.

The Lead Retail Sales Associate takes pride in ownership of operational task while influencing others. They are the product and industry experts in our Retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.

WHAT YOU WILL BE DOING

• Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
• Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

EXPERIENCE AND SKILLS YOU’LL BRING

Required

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 2 years' experience in Retail or similar industry where customer service is critical
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills
• Ability to deal with difficult situations and resolve in a timely and professional manner

Preferred

• Proven track record of leadership capabilities

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
• Are self-motivated; micro-managing isn't fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the \"traditional\" solution isn't the best one

WHAT YOU GET

• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.