Part-Time Retail Sales Associate

Live Parallel; Franklin (MA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Pet Insurance

Full medical/vision/dental

Job summary

Live Parallel (MA) is seeking a Retail Sales Associate to be the face of our Franklin locations, delivering exceptional customer service and product knowledge while driving revenue. The role includes in-store and hybrid responsibilities with occasional home deliveries and strict compliance with industry regulations.

The ideal candidate has at least 1 year in retail or customer service, proficient POS handling, and excellent communication.

Qualifications

• 1 year of experience in retail or a related customer service role.
• Proficiency in operating POS systems and handling transactions.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and resolve issues promptly.

Responsibilities

• Drive sales and revenue through upselling and cross-selling to meet targets.
• Greet customers and provide product information to ensure a positive shopping experience.
• Handle customer inquiries, complaints, and returns professionally while maintaining HIPAA-compliant patient information where required.
• Operate POS and sales systems accurately and keep the store clean, stocked, and visually merchandised.
• Deliver products to customers in-store or via home delivery and manage documentation for each order.

Skills

Customer service

POS systems

Communication

Retail sales

Teamwork

Education

High School Diploma or equivalent

Job description

Schedule Requirements: Evening and weekend availability

Location: 162 Grove St, Franklin, MA 02038

Note: This is a hybrid role including conducting deliveries. This requires a valid MA driver's license and a clear driving record with no major major violations within the last 7 years

As aRetail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.

WHAT YOU WILL BE DOING

Drive Sales and Revenue

• Utilize upselling and cross-selling techniques to increase sales
• Meet or exceed individual and team sales targets
• Stay informed about current promotions sales, and programs and sales to inform customers effectively

Customer Service

• Greet and assist customers, ensuring a positive shopping experience
• Provide detailed product information and recommendations
• Handle customer inquiries, complaints, and returns professionally
• Responsible for high quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA compliant paperwork
• Package pre-orders efficiently and accurately for reserve ahead pickups
• Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use
• Deliver products to customers in the store or via home delivery

Store Operations

• Operate POS and any auxiliary sales systems and handle sales transactions accurately
• Maintain a clean, organized, and well-stocked sales floor
• Assist with inventory management, including receiving and stocking merchandise
• Set up and dismantle promotional displays and visual merchandising
• Follow all state regulations pertaining to certified Cannabis retailers
• Other duties as assigned

Compliance and Record-Keeping

• Maintain accurate records of sales and customer interactions
• Ensure compliance with HIPAA and other regulatory requirements
• Follow loss prevention guidelines and monitor for suspicious activity

EXPERIENCE AND SKILLS YOU’LL BRING

Required

• Age 21 or over (Industry Requirement)
• High School Diploma or equivalent (Industry Requirement)
• Valid Government-Issued Photo ID (Industry Requirement)
• 1 year of experience in retail or a related customer service role
• Proficiency in operating POS systems and handling transactions
• Strong communication and organizational skills
• Ability to manage multiple tasks and resolve issues promptly

NETA(MA)

Must present a current DMV printout with none of the following violations:

• Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
• Two or more other moving violations and one at fault accident in the last three years
• Two or more fault accidents in the last three years with no moving violations
• No more than 3 moving violations or chargeable accidents in the past

Preferred

• Experience in the Cannabis industry
• Familiarity with inventory management systems
• Ability to speak another language to assist guests

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
• Ability to assist with lifting stock and materials
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift

NETA(MA)

• Must be able to remain in a seated position inside the vehicle for extended periods
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
• Comfortable working in a fast-paced retail environment
• Ability to bend in repetitive motion
• Are self-motivated; micro-managing isn’t fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the "traditional" solution isn’t the best one

WHAT YOU GET

• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Pet Insurance
• Consistent, reliable benefits; full medical / vision / dental (full time only)

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision - why we exist - is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

Our Values - Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Parallel is a leading, national company that pioneers human well-being through the benefits of cannabinoids. We believe in promoting opportunities within our company and proactively matching the right people, with the right jobs. Please share with us why you feel you are a match for this opening.