Schedule Requirements
Varying shifts including both opening and closing, weekdays and weekends, maximum of 30 hours weekly.
Compensation
While our range is $16.52 to $21.17, we bring in all of our retail sales associates at $17.50 an hour.
Worksite Location
160 Washington St, Brookline, MA 02445
Additional Information
This is a hybrid role meaning the Retail Sales Associate will be working in store as well as conducting deliveries. This requires a valid MA state driver’s license and a clear Motor Vehicle Record.
Equal Employment Opportunity
We believe in inclusiveness and celebrating each person’s individuality. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
In a Nutshell
As a Retail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.
What You Will Be Doing
- Drive Sales and Revenue:
- Utilize upselling and cross‑selling techniques to increase sales
- Meet or exceed individual and team sales targets
- Stay informed about current promotions, sales, and programs to inform customers effectively
- Customer Service:
- Greet and assist customers, ensuring a positive shopping experience
- Provide detailed product information and recommendations
- Handle customer inquiries, complaints, and returns professionally
- Retrieve patient information from the Medical Marijuana Use Registry and maintain confidential, HIPAA‑compliant paperwork
- Package pre–orders efficiently and accurately for reserve‑ahead pickups
- Obtain appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use
- Deliver products to customers in the store or via home delivery
- Store Operations:
- Operate POS and any auxiliary sales systems and handle sales transactions accurately
- Maintain a clean, organized, and well‑stocked sales floor
- Assist with inventory management, including receiving and stocking merchandise
- Set up and dismantle promotional displays and visual merchandising
- Follow all state regulations pertaining to certified Cannabis retailers
- Compliance and Record‑Keeping:
- Maintain accurate records of sales and customer interactions
- Ensure compliance with HIPAA and other regulatory requirements
- Follow loss prevention guidelines and monitor for suspicious activity
Experience and Skills You’ll Bring
Required
- Age 21 or over (Industry Requirement)
- High School Diploma or equivalent (Industry Requirement)
- Valid Government‑Issued Photo ID (Industry Requirement)
- Flexible schedule, including evenings, weekends, and holidays
- 1 year of experience in retail or a related customer service role
- Proficiency in operating POS systems and handling transactions
- Strong communication and organizational skills
- Ability to manage multiple tasks and resolve issues promptly
- Class D Driver’s License (Massachusetts) / Class E Driver’s License (Florida)
- Must present a current DMV printout with no major violations within the last 7 years and no more than three moving violations or chargeable accidents in the past
Preferred
- Experience in the Cannabis industry
- Familiarity with inventory management systems
- Ability to speak another language to assist guests
Physical Requirements
- Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift
- Ability to assist with lifting stock and materials
- Occasionally must self‑retrieve products or materials throughout the shift
- Must be able to remain in a seated position inside the vehicle for extended periods
- Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
- Comfortable working in a fast‑paced retail environment
- Ability to bend in repetitive motion
You Will Be Successful If You
Are self‑motivated; micromanaging isn’t fun for anyone. Roll your sleeves up and do the work.