Part-Time Retail Customer Advocate

Family Dollar Stores Of Massachusetts LLC; Salem (VA); On-site; USD 31,000 - 37,000; Part time

Benefits offered by this job

Medical, pharmacy, dental, and vision

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar is seeking a Customer Service Associate to deliver a great shopping experience at our Salem, MA location. You will assist customers, handle transactions, and help keep the store inviting and safe.

The role requires a high school diploma (preferred), prior retail or service experience, ability to lift 30-50 lbs, and strong communication and problem-solving skills. This part-time position offers benefits and opportunities to grow.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision‑making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Customer service

Relationship management

Organizational skills

Communication skills

Problem-solving

Decision-making

Lifting 30-50 lbs

Education

High school diploma or equivalence

Job description

Family Dollar is seeking a Customer Service Associate to deliver a great shopping experience at our Salem, MA location. You will assist customers, handle transactions, and help keep the store inviting and safe.

The role requires a high school diploma (preferred), prior retail or service experience, ability to lift 30-50 lbs, and strong communication and problem-solving skills. This part-time position offers benefits and opportunities to grow.