Part-Time Remote Web & API Support Engineer

ErthDev; United States; Remote; USD 28,000 - 41,000; Part time

Job summary

ErthDev seeks a part-time, fully remote technical support specialist to assist users and internal teams with web product issues. You diagnose problems, reproduce them, gather diagnostics, and guide clients toward rapid restoration while maintaining production safety.

This role emphasizes clear communication, accurate logging, and timely follow-through on recurring issues, with experience in HTTP, APIs, logs, and cloud environments as valuable assets.

Qualifications

• Strong troubleshooting ability across web applications and APIs.
• Reading logs and technical documentation with ease.
• Calm, clear communication with users, even when frustrated.
• Ability to judge urgency, document work, and own open issues.
• Willingness to learn new product domains and protect client confidentiality.

Responsibilities

• Assess incoming support requests, prioritize by severity and impact, and work toward resolution.
• Reproduce reported problems and collect diagnostic details (logs, environment).
• Coordinate with engineering to elevate defects and track through resolution.
• Keep known-issue records and runbooks accurate and useful.
• Provide clients and internal stakeholders clear status updates during investigations.
• Verify releases and handle access or configuration questions, identifying improvement patterns.

Skills

Troubleshooting

HTTP & APIs

Logs reading

Communication

Ownership & urgency

Learning mindset

Tools

Helpdesk tools

Job description

ErthDev seeks a part-time, fully remote technical support specialist to assist users and internal teams with web product issues. You diagnose problems, reproduce them, gather diagnostics, and guide clients toward rapid restoration while maintaining production safety.

This role emphasizes clear communication, accurate logging, and timely follow-through on recurring issues, with experience in HTTP, APIs, logs, and cloud environments as valuable assets.