Part-Time Remote Intake Specialist (Legal Services) - AZ

Alert Communications; Tucson (AZ); À distance; USD 22 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Remote onboarding

Paid training

Flexible shifts

Impactful work

Résumé du poste

Alert Communications is seeking a Part-Time Remote Intake Specialist to serve as the initial point of contact for individuals reaching out to law firms, conducting empathetic intake interviews and capturing accurate case details to facilitate a smooth onboarding from the first call.

Preferred candidates have prior customer service or call center experience, bilingual English/Spanish is highly desired, and must meet remote-work hardware requirements.

Qualifications

• Residence in Arizona (excluding Flagstaff).
• Part-time shifts including at least one weekend day and holidays.
• Experience in customer service, call centers, client onboarding, sales, or hospitality.
• Experience in legal, insurance, or medical intake is a plus.

Responsabilités

• Make first contact with callers, chats, and inquiries with empathy.
• Conduct structured legal intake interviews and assess client needs.
• Log notes, complete intake questionnaires, and enter data accurately across systems.
• Navigate multiple software systems while maintaining an engaging call presence; represent the brand.

Connaissances

Customer service

Call center experience

Typing 35 WPM

Bilingual: Spanish & English

Active listening

Emotional intelligence

Attention to detail

Reliability

Description du poste

Part-Time Remote Intake Specialist (Legal Services)

Job Type: Part-Time (Various shifts available)

Pay Rate: $16/hour

Location: Remote (Arizona Residents Only, Excluding Flagstaff)

About Alert Communications

For over 40 years, Alert Communications has been the industry leader in legal intake and communication solutions. We power client communication for legal practices nationwide, supporting more than 3,000 law firms and legal service providers across North America. As a trusted, people-powered extension of our clients' teams, we operate 24/7/365 to handle incoming leads, client onboarding, and crucial legal intake. We take pride in combining cutting-edge technology and empathetic, high-touch human interaction.

Position Summary

We are seeking empathetic, detail-oriented, and dependable professionals to join our growing team as a Part-Time Remote Intake Specialist.

In this role, you will serve as the initial, critical point of contact for individuals reaching out to law firms during what is often a stressful or life-changing moment. You will conduct structured, empathetic intake interviews, evaluate and qualify incoming potential client inquiries, capture accurate case details, and facilitate a seamless onboarding experience from the very first call.

Key Responsibilities

• First Contact and Screening: Warmly answer incoming calls, live chats, and web inquiries on behalf of our partner law firms with professionalism and empathy.
• Qualification and Screening: Conduct structured legal intake interviews to gather key case details, screen leads against firm-specific criteria and accurately assess client needs.
• Data Entry and Accuracy: Log call notes, complete digital intake questionnaires, and record details across multiple software platforms with high accuracy and speed.
• Multitasking and Focus: Navigate multiple computer systems, software applications, and script databases seamlessly while maintaining an engaging call presence.
• Brand Representation: Act as a professional, polished extension of over 3,000 top law firms across the nation.

Requirements and Qualifications

• Location: Must currently reside in the state of Arizona (excluding Flagstaff).
• Scheduled Flexibility: Ability to work part-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
• Background and Experience:
  • Prior experience in customer service, call centers, client onboarding, sales, or hospitality.
  • Experience within the legal, insurance, or medial intake industries is a major plus!
• Technical Skills: Strong computer literacy, ability to switch between software applications quickly, and a minimum typing speed of 35WPM.
• Bilingual Advantage: Fluency in both Spanish and English is highly desired and strongly preferred.
• Soft Skills: Active listening, high emotional intelligence, acute attention to detail, strong problem-solving abilities, and an unwavering commitment to reliability.

Work-From-Home Technical Requirements

To ensure seamless call quality and security for our partner law firms, candidates must meet the following mandatory remote setup criteria prior to hire:

• Dedicate Workspace: A quiet, fully private, secure room free from background noises or other distractions during working hours.
• Internet Connection:
  • High-speed Fiber or Cable connection only. Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited.
  • Minimum internet speeds of 50 Mbps Download/10 Mbps upload. If moved through the interview process, a speed test will be required to complete.
  • Connect must be direct via Ethernet cable plugged directly into your modem or router.
• Hardware and Software:
  • Desktop PC or Laptop running Windows 11 or higher with 1 GB of storage space. Apple/Mac products, Chromebooks, and tables are not compatible with our systems).
  • Dedicated wired USB headset with a microphone.

Why Join Alert Communications?

• Comprehensive remote onboarding and structured paid training.
• Supportive team culture that values work-life balance and internal growth opportunities.
• The opportunity to make a real difference by assisting people in need during crucial legal situations.

Alert Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.