Part-Time Remote Backup Care Specialist

Wellthy Care Network; United States; A distancia; USD 26.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Salary Range: $19-$24/hour

Remote work environment

Retirement savings with company match

Mental health benefits

Sick Days

Descripción de la vacante

Wellthy is hiring a Part Time Backup Care Specialist to support members with temporary care needs for children, adults, or pets. You will help build a Backup Care Circle, source licensed providers, and guide families through sourcing and validating local care options.

The role emphasizes urgency, independence, and collaboration with Care Operations, with weekend/holiday availability and a fully remote setup across the United States.

Formación

• Bachelor’s degree in healthcare, child development are a plus but not required.
• 5+ years of childcare and/or Senior care experience, particularly backup care experience.
• Bilingual proficiency in English and Spanish is a plus, but not required.
• A proven track record of providing effective support to families in need is essential.
• Exceptional communication and interpersonal skills to engage directly with members.
• Strong problem‑solving skills and the ability to operate with a sense of urgency.
• Confidence in managing shift schedules and demonstrating independence.
• Familiarity with the local care provider landscape, including knowledge of licensed providers, private caregivers, and other potential members of a Backup Care Circle.
• Able to identify and engage with reliable vendors and local providers to fulfill member requests.
• Competent in employing innovative approaches for sourcing suitable backup care solutions.
• A compassionate and supportive approach towards members, with a strong commitment to enhancing the member journey.
• Willingness to collaborate closely with Care Operations and other team members to implement and refine best practices.

Responsabilidades

• Engaging directly with members to understand and address their backup care requirements effectively.
• Identifying and engaging reliable vendors to fulfill member requests, utilizing innovative approaches to find suitable backup care solutions.
• Expanding the Care Network by establishing connections with local providers, including private caregivers, to enhance service offerings.
• Managing the end-to-end process of delivering immediate and sustainable care solutions to families.
• Operating with a sense of urgency to promptly identify at least one viable backup care solution for each member in need (within 4-6 hours upon time of request)
• Collaborating closely with Care Operations to implement and refine best practices, and adeptly problem‑solving in real-time scenarios.
• Demonstrating independence and confidence in effectively managing shift schedules.
• Providing ongoing support for the successful expansion of local resources within the Wellthy Care Network (WCN), with the ability to multitask during low volume periods

Conocimientos

Communication skills

Problem solving

Independence

Urgency

Shift scheduling

Educación

Bachelor’s degree in healthcare (optional)

Descripción del empleo

Wellthy is hiring a Part Time Backup Care Specialist to support members with temporary care needs for children, adults, or pets. You will help build a Backup Care Circle, source licensed providers, and guide families through sourcing and validating local care options.

The role emphasizes urgency, independence, and collaboration with Care Operations, with weekend/holiday availability and a fully remote setup across the United States.